Software Support Specialiast

We are looking for a Senior Software Support Specialist based in our Hyderabad, India office. This role suits someone who is proactive, highly accountable, and solution-oriented, with a minimum of 5 years of relevant experience. This is a full-time, in-office role focused on end-to-end ownership of technical support cases, from initiation through to successful resolution. The selected candidate will directly engage with customers to troubleshoot issues, manage cases, and ensure timely resolutions. In addition to case handling, the support specialist will lead technical projects, including server migrations and version rollouts, collaborating with client cross-functional teams such as IT, Engineering, and Operations to ensure seamless implementation.

This role requires hands-on problem-solving and independent case management, along with the technical leadership needed to oversee customer interactions and project outcomes. Note: This is an individual contributor role with no managerial responsibilities.

 

RESPONSIBILITIES:

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Responsible for personal safety and the safety of the team. In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG s Code of Conduct and support BTG s Values: Innovative, Reliable, Fair, Sustainable and Ambitious. Employees will be held accountable for knowledge and effective application of these principles.

 

PREFERRED QUALIFICATIONS:

Will be required learning if not already experienced