Lead Billing/Mediation

Role & responsibilities

• Support in the capture, refinement and documentation of requirements.
• Play a lead role with partners and other stakeholders to:
• Create and document the logical and physical integration design for our applications and solutions.
• Install, upgrade and configure applications and potentially other OS or third party software components required by these applications.
• Create, document and support execution of test plans and cases
• Take ownership of integration between the revenue management platform(s) and the network, BSS and OSS and/or for the complete life-cycle of charging, rating, and billing
• As a lead candidate should be responsible for technical deliverables assigned to you from estimating, designing, development and unit testing these and ensuring these are of a high quality of standard. Senior Engineer should be able to develop as per the design provided
• Identify, communicate and drive improvement initiatives for the processes and tools relating to your role.
• Working with PO and coming up with a solution design and development for the requirements, support functional testing, SIT, UAT, and production releases
• Collaborate with the other team and provide inputs for the implementation of the e2e solution
• Drive complex technical projects from planning through execution
• Provide leadership and mentor engineers in innovative and fast-paced environments
• Perform configuration reviews, code reviews

• Work closely with Operations Manager for regular activities
• Perform the application Monitoring, handle the alerts, perform daily health checks, proactively identify the problems and resolve it, ensure the application availability
• Involve in the issue investigations and identify corrective actions, Production Incidents management, automation of regular manual activities
• Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade, application upgrade etc.
• Should be able to independently handle the Charging & Mediation / Billing Operations activities and resolve the issues related to it
• Monitor the PODs and make sure the same are running successfully.
• Provide support during performance testing activities, Triage, monitor, track, and support debugging of charging & mediation platform issues until resolved
• Interaction with Product Owners for planning the production deployment activities
• Involve in the sprint deployments, application patching and product deployment in TEST and PROD environments.
• Conduct application server maintenance activities including but not limited to the application bounce, disk cleanup, bucket remounting
• Develop, review, and implement Charging/Mediation/Billing platform operations runbooks and comprehensive deployment plans for upgrades, big fixes, and new product introductions
• Involve in checking the mediation workflows, CDR reprocessing, monitoring the CDR backlogs, send health status of prod environments to the management
• Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
• Handle the usage processing, bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
• Develop, review and implement automation artifacts
• Involve in the preparation of Manual Operations Procedure (MOP) deployment creation, review, execution and validation
• Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
• Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
• Estimate effort of the patching activities, involve in patching activities
• Closely work with OEMs to get the core Product bugs fixed.
• Generation of reports and deliver to the required stakeholders/teams.

Preferred candidate profile

• Experience of 4 to 10 years in the telecom mediation domain with minimum of 2+ years development experience in DigitalRoute Mediation Zone product preferably
• Should be well versed with the implementation of batch & real-time workflows and other critical functionalities like aggregation, correlation, filtering
• Experience in APL, UNIX, Shell Scripting and Oracle SQL. Exposure to java will be an advantage
• Must have good experience in performing CDR analysis
• Should possess deep knowledge of the E2E telecom flow and should be able to think logically towards the issue resolution
• Exposure to AWS, CI/CD will be an advantage
• Should have experience in resolving the technical issues reported for the environment.
• Candidate should have strong communication skills (written and verbal)
• Excellent analytical and problem-solving skills

Skills and Requirements for Lead / Senior Engineer - Charging & Mediation / Billing Operations:

• Engineering degree with 2 to 10 years of experience in application Operations support & maintenance
• Should have 2 to 6+ years of Operations experience in one or more of the following
• Online Charging System (OCS) : Experience with OCS platforms such as Matrixx (preferably), Ericsson, Nokia
• Telecom Mediation systems Operations: Experience with mediation platforms such as DigitalRoute (preferably), InterMediate, Nokia mediation etc.
• Telecom Billing Operations: Experience in Optima/Kenan billing
• Should have experience in the deployment of pricing images on to TEST/PROD environments
• Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
• Should have good experience in monitoring the application using Grafana, DataDog
• Candidate should be ready to work during shifts/weekends on need basis for the deployment support and weekly maintenance activities
• Highly proficient on scripting (Linux, Python, Perl), SQL, PL/SQL, Mongo DB, REST API, Postman, Java, JSON, REST APIs and Apache Tomcat, ,
• Good to have skills: AWS, Kubernetes, Docker, GitLab
• Strong written and verbal communication skills
• Excellent analytical and problem solving skills

Perks and benefits

• Employee Stock Purchase
• Term Insurance
• Accident Insurance
• Health Insurance
• Training Reimbursement
• Gratuity
• Mobile and Internet Reimbursement
• Team Outings