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21 EIPL Jobs
Quality Manager
EIPL
posted 3+ weeks ago
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Fixed timing
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Job Description
- Ensuring that all policies and procedures are followed by all employees
- Plan, develop and upgrade quality strategies and policies, programs and initiatives with the goal to achieve the organization s annual target and long-term strategies
- Working with management to develop new quality control processes and procedures and automate quality checks and reporting processes
- Conducting training sessions on quality control methods and techniques to ensure that all employees are familiar with best practices and monitoring implementation effectiveness of trainings
- Reviewing data from quality audits and investigations to identify problems or determine whether corrective action is necessary. Collate and analyse quality performance data and charts against defined parameters.
- Analyse customer satisfaction surveys to enhance quality measures and improve the organization s performance against the customer s expectations
- Provide strategic recommendations in improving the Total Quality Management function to mitigate existing issues and to prevent any future concerns
- Oversee the creation and periodic review of the quality management system adopted in the company, which includes manual, quality procedures, maintenance manual and work instructions
- Handle technical inquiries and consultation requests on quality measures and related best practices
- Collaborate with department heads to refine workflows and optimize service delivery.
- Generate reports on team performance, customer feedback, and quality metrics.
Employment Type: Full Time, Permanent
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