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111 Equiniti Jobs
Customer Experience Executive
1-4 years
₹ 3.9L/yr - 6.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai, Bangalore / Bengaluru
1 vacancy
Customer Experience Executive
Equiniti
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Customer Experience Executive:
To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. The Customer Experience Executive will also be required to support the SME by acting as an SME to the more junior team members when required as well as supporting any training
Core Duties/Responsibilities
Customer Experience Executive
- Answer inbound calls, emails from Shareholders and assist them to buy or sell shares within the agreed service standards or answer there queries on the holding.
- Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
- Respond to basic queries referring to senior colleagues where appropriate.
- Contribute to the completion of the team s workload.
- Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
- Always to undertake the duties of this role in accordance with the requirements of the company s Regulators, including FCA s Principles for Business.
Skills, Capabilities and Attributes
Customer Experience Executive
- Proven record of excellent quality and productivity.
- Uses clear and concise speech to communicate effectively and confident in delivery to others.
- Selects appropriate information to complete standard letter.
- Produces accurate and legible written work at all times.
- Deals with a greater level of complex correspondence and acts as SME.
- Uses straightforward personal planning to organise own work effectively.
- Supports the Team Leader in the daily management of the team.
- Knows where to find things and adheres to deadlines.
- An experienced user of all systems within our operation, understanding and able to communicate clearly to others the functions for producing a range of outputs.
- Has an understanding of the main activities of own business unit/area. Able to communicate this effectively to other team members.
- A good understanding of specified products throughout the India operation.
- Where appropriate is aware of regulatory practices and constraints which impact on own work and those of the team.
Employment Type: Full Time, Permanent
Read full job description
What people at Equiniti are saying
Rating based on 14 Customer experience Executive
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Likes
Na works well with this company
- Salary - Excellent
+6 more
Dislikes
Na works well with this company
Customer experience Executive salary at Equiniti
reported by
85
employees
₹3.5
L/yr - ₹7.1
L/yr
41%
more
than the average Customer experience Executive Salary in India
View more details
What Equiniti employees are saying about work life
based on 396 employees
Strict timing
Monday to Friday
No travel
Day Shift
Equiniti Benefits
Submitted by Company
Training and Development Opportunities Employee Rewards and Recognition Program Attractive Leave Policy and Maternity Benefits Transportation Medical and Other Insurance
Submitted by Employees
View more benefits 
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Equiniti Chennai Office Location
Chennai, Tamil Nadu Office
Headquarter
Equiniti India
Block 10, 8th Floor, DLF IT Park, 1/124, Mt Poonamalle High Road, Chennai, Tamil Nadu 600089, IN
Chennai, Tamil Nadu
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