Prepare for Your Everise Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
32 Everise Jobs
Senior Manager - Process Improvement
Everise
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Experience Optimization:
- Lead the transformation of customer experience journeys, ensuring they align with our & client organizational goals and exceed client expectations.
- Utilize data-driven insights to identify pain points and design strategies to improve key CX metrics such as NPS, CSAT, and FCR.
Process Improvement Projects:
- Drive Lean Six Sigma projects across multiple business functions to reduce inefficiencies, improve quality, and deliver measurable results.
- Partner with stakeholders to identify process gaps, define project scope, and implement sustainable improvements.
Automation and Digitization:
- Collaborate with IT and digital transformation teams to identify opportunities for automation and digitization across operations.
- Evaluate and deploy advanced technologies, including robotic process automation (RPA) and workflow optimization tools, to enhance productivity and reduce manual interventions.
AI-Driven Innovation:
- Champion the integration of artificial intelligence solutions into operational processes to enhance decision-making, streamline workflows, and improve customer outcomes.
- Stay abreast of AI trends and recommend applications for predictive analytics, chatbots, and other AI-powered tools.
Leadership and Stakeholder Management:
- Act as a change agent, fostering a culture of continuous improvement and innovation.
- Engage with senior leadership and clients to communicate project progress, outcomes, and value delivered.
- Provide mentorship and guidance to Green Belts and other team members in the application of Lean Six Sigma methodologies.
Performance Metrics and Reporting:
- Develop dashboards and reports to track the performance of improvement initiatives.
- Monitor ROI for projects and ensure alignment with organizational goals.
Qualifications and Skills:
- Bachelor s degree in Business Administration, Engineering, or a related field (Master s degree preferred).
- Certified Lean Six Sigma Black Belt (mandatory).
- 12+ years of experience in process improvement, with a proven track record of driving transformational projects in a BPO or CX environment.
- Strong understanding of customer experience metrics and journey mapping.
- Experience with automation tools (e.g., RPA) and AI solutions.
- Excellent leadership, problem-solving, and stakeholder management skills.
- Ability to handle complex projects in a fast-paced, dynamic environment.
Employment Type: Full Time, Permanent
Read full job description
What people at Everise are saying
What Everise employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Everise Benefits
View more benefits
Compare Everise with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Reliance Retail
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Senior Manager - Process Improvement
12-14 Yrs
Remote
BPO, Operations, Customer Experience +7 more
Power BI Expert
5-8 Yrs
Hyderabad / Secunderabad
Power BI, SQL, Power Query +1 more
Senior AI/ML Engineer
3-6 Yrs
Bangalore / Bengaluru
Python, Machine Learning, Deep Learning
ML Data Engineer
3-6 Yrs
Hyderabad / Secunderabad
Data Engineering, SQL, Snowflake +1 more
Product Manager Vendor Product Roadmap & Integration Management
15-17 Yrs
Hyderabad / Secunderabad
Product Management, API Integration
Project Manager
10-15 Yrs
Hyderabad / Secunderabad
Project Management, PMO, Risk Management +2 more
Senior Manager - FP&A
5-9 Yrs
Mumbai
FPA, Financial Planning and Analysis, Financial Planning
OTC (Order To Cash) Lead - Finance
4-9 Yrs
Mumbai
Invoicing, Revenue Recognition, SOW +1 more
Business Presentation Analyst
10-13 Yrs
₹ 20L/yr - 25L/yr
Mumbai
Business Analysis, Power Point Presentation
Share an Interview