Application Support Consultant For Nagpur (Immediate Joiners)

Excellon Software is hiring for Application Support Consultant for Nagpur Location. Interested candidates please share your profile on careers@excellonsoft.com with below details.

Total Experience :

Present CTC :

Expected CTC :

Notice Period :

Role & responsibilities

• Experienced in providing Call/Email/Chat L1 Support for IT Applications.
• Ask relevant questions to quickly understand the issue.
• Research and identify solutions to software.
• Diagnose and troubleshoot technical issues within agreed time limits.
• Properly escalate unresolved issues to appropriate internal teams.
• Customer Interaction concerning various issues as per company standards and procedures.
• Provide prompt and accurate feedback to customers until resolved.
• Keeping records of customer interactions, transactions, complaints, and queries.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.

Preferred candidate profile

• Should have excellent communication and problem-solving skills.
• Ability to provide step-by-step technical help.
• The person needs to be polite and tactful in nature.
• The person should be able to deal with diverse customers and the situations as well.
• Should have good ability to understand problem areas.
• Document technical knowledge in the form of notes and manuals.

Interested candidates can share your updated CV on careers@excellonsoft.com