Scrum Master - Customer Experience

The Information Services (IS) Scrum Master helps coaching agile teams of 8+ people. Those teams are responsible for delivering and maintaining the systems that enable their Portfolio to support Expeditors business excellence. The Scrum Master is responsible for coaching and mentoring their team members, ensuring that they have the training and tools to do their jobs, and supporting their growth so that they and their teams are healthy and performing well. The Scrum Master is a servant leader who understands program level processes and execution, drives continuous development, manages risks, and escalates impediments.

KEY RESPONSIBILITIES

• 8-15 years of experience
• Should coach the lean-agile mentality and techniques to the team.
• Mediate conflicts within the team and foster a collaborative and productive working environment.
• Identify and eliminate impediments that obstruct the team's progress, working closely with stakeholders.
• A strong understanding of Scrum principles, practices, and Agile methodologies is essential.
• Members of the agile release train, such as scrum masters, agile team members, and business owners, should know the lean-agile mentality and techniques.
• Assist the product owner/product manager in getting ready for PI. Help teams with feature estimation and the aggregation. of estimates for larger pieces of work like capabilities and epics by planning and ensuring the vision, roadmap, and program backlogs are ready.
• Using the agile release train, they must improve the flow of work.
• Promote DevOps principles inside the organization to aid in the design and continuous enhancement of a continuous delivery pipeline.
• To assist continuous improvement, collect program flow measurements and other important metrics.
• Coach Lean-Agile methods and mindsets to leaders, teams, and Scrum Masters.
• Assist in the management of risks and dependencies.
• Impediments should be escalated and tracked.
• Contribute to the resourcing of major bottlenecks.
• Encourage teamwork as well as System and Solution collaboration.
• Architects/Engineering Collaboration between the Product and the Solution.
• Management, Product Owners, and other stakeholders will assist in ensuring that strategy and execution are in sync.
• Resolve contingencies and complicated issues, provide leadership to project teams, and act as a consultant/coach to management.
• Evaluate the Development Operations and improvise workflow.

QUALIFICATIONS

• Personal and professional alignment with Expeditors culture and ten critical success factors
• Proven experience as a logistics and technology-oriented leader
• A strong understanding of Scrum principles, practices, and Agile methodologies is essential
• Excellent verbal and written communication skills for effective interaction with team members and stakeholders.
• Ability to lead by serving the team, putting their needs and goals first.
• Flexibility to adapt to changing situations and to foster a culture of continuous improvement.
• Strong leadership, management, financial, communication and execution capabilities
• Good Experience in project/ program management
• Experienced problem solver, strong collaborator and able to provide clarity around complex topics
• Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
• Assertive personality, interpersonal, action and outcome driven leadership
• Ability to actively inspire, coach, mentor and motivate
• Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders.
• Good to have Scrum Master Certification (SaFe SM, CSM, PSM)

REPORTING STRUCTURE

• Team Manager, Manager, Senior Manager, or Director, Information Services