Regional Sales Manager North

Who we are
Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions
We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide

We are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anaesthesia, and the treatment of obstructive sleep apnea

The needs of our customers and their patients drive everything we do
We call this commitment Care by Design

About the role
We have a vacancy for a motivated sales manager to join our Respiratory Acute Care team and lead and contribute to the continued success of our business in North Region

The position is a managerial role based at Delhi, and the incumbent will be responsible for networking with Doctors, Hospitals, Stockists, Distributors, and ensure customer development in the region
The focus would be on building long-term relationships with the customers in the assigned territory and gathering market insights for optimum utilization of company resources

Responsibilities / Accountabilities
Lead, motivate manage and develop designated employees to ensure a highly motivated team and a high-performance culture

Conduct the performance reviews of all assigned team members within the designated timeframes

Represent FPH in a professional manner, in every capacity, exceeding all industry standards and expectations, always

Build strong and lasting relationships with existing and prospective FPH customers & develop clinical partnerships
Provide input to the national sales plan to ensure market conditions and competitor strategies are effectively addressed, and sales targets are achieved

Develop and oversee the implementation of regional sales and education programs to ensure FPH message is effectively delivered, and sales budgets are achieved

Conduct visits to build relationships with existing and prospective customers
Introduce FPH products, therapy approaches and their benefits to create demand for products

Develop, progress, and maintain strong relationships with key industry stakeholders, including Clinicians, Hospital Administration, and Sales Representatives
Install products, train and support hospital employees to ensure customer satisfaction and correct use of product

Provide post sales education, troubleshooting and complaint resolution to promote early identification of customer issues, ensure correct use of equipment, drive consumable sales, and ensure customer satisfaction

Assist in the facilitation of clinical trials of FPH products including installation of equipment, education of hospital employees, remedying any issues or problems and interaction with appropriate personnel to ensure all compliance barriers are overcome

Participate in clinical and educational programs and events to support and promote clinical evidence to Clinicians, Hospital Administration, and Key Opinion Leaders
Promote clinical evidence and therapy outcomes to increase product awareness and understanding

Respond to escalated customer questions and complaints to ensure FPH quality processes are followed and to maximise customer satisfaction

Prepare State or Regional reports to advise management on progress against the sales plans; evaluation of market conditions; competitor activity; and to demonstrate proficient territory management

Conduct regular territory reviews with sales representatives
Performance and attitudinal issues addressed in a prompt but timely manner

Step in and manage territories when team members are on leave/ absent from their roles

Plan and co-ordinate FPH attendance at regional conferences to maximise education and sales opportunities

Adhere to hospital procedures and protocols across all departments including staff interaction, equipment, and hygiene

Develop a culture of Continuous Improvement within their team which includes supporting Senior Sales Representative projects
About you
You will need to have experience in a clinical environment, be resilient, adept in having robust clinical discussions, adaptable and keen to develop your clinical, people management and sales knowledge
Additionally, proven sales experience in a medical / clinical environment with a strong relationship building skillset will be a definite advantage

You must be degree/masters qualified, and you may be from a nursing/healthcare/technical background and have a strong desire to enter a sales environment or you may already have some sales experience and can grasp and explain technical and clinical concepts
Either way, we will provide you with the knowledge and skills needed to succeed in this role
In addition, you will have excellent communication skills and the ability to influence a wide range of people

To succeed you will need to be a patient, persistent and passionate person and have a positive outlook despite challenging client interactions

We offer you an opportunity to work as part of a dedicated and energetic sales team at a company with a fantastic culture of commitment to our employees and customers
You'll have an opportunity to contribute to the growth and success of this exciting business