Software Engineer

Ford Credit IT is looking for a proficient technical anchor who is having excellent hands-on in Salesforce Service Cloud Interaction studio, Omni Studio, Velocity and Mobile Studio, AmpScript, JSON/Apex, JavaScript, Lightning components, Aura Component and Lighting Web Component with software engineering practices. Technical Anchor will build the scalable and fully available technical solutions in Digital space with team of software engineers based out of India and will be responsible to support NA markets. Technical anchor will collaborate directly and continuously with Software Engineers, Product Managers, Designers, Architects, Engineering Manager and Product Owners of Salesforce team.

• As a Technical Anchor working in Ford Credit IT, you will join a team that supports to develop enterprise scale applications/building SaaS products in the Salesforce Service Cloud/ Auto Cloud.
• Work on a balanced product team to define, design, develop and deploy Salesforce Service Cloud/ Auto Cloud in developing Form Data Models, Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio, contact builder, data extension, data sync, Sitemap, content block.
• Ability to Productize (Build/Author) a document generation product as a SaaS (Software as a Service) products hosted on Mulesoft and Google Cloud Platform (GCP).
• Build and maintain digital expertise by researching latest industry trends and standards, driving innovation through PoCs and experiments.
• Develop Salesforce Service Cloud/ Auto Cloud applications .
• Evaluate potential solutions using both technical and commercial criteria that support the established cost and service requirements with continuous improvement and innovative mindset.
• Develop and automate unit and integration test scripts.
• Integrated with MuleSoft applications for integrations around Sales/ Service clouds with Ford Credit Systems.
• Act as a mentor for less experienced developers through both your technical knowledge and ability to inspire a team to build extraordinary impact together.
• Understand the depth of the User Stories and provide accurate estimates.
• Automate performance monitoring and notification in the event of failures using best practices and tools.
• Research new technologies, influences and implements enterprise technology shifts and new trends impacting Ford application delivery.
• Do code deployments using CICD Salesforce Salescloud and Mulesoft pipeline with Service cloud - Copado Salesforce deployment.
  • Participate in highly collaborative environment.
  • DevOps o Continuous Integration and Continuous Deployment (CI/CD)
  • Security (SAST/DAST)
  • Monitoring/logging/tracing/ tools (SPLUNK etc )
• Experience deployment using source control using Visualsourcecode/Github repo/Copado.
• Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
• Build a reusable component using LWC component, AmpScript, Service Side Java Script (SSJS), and SQL. Integrating salesforce Marketing cloud with external system using SFMC APIs
• Follow enterprise architecture processes and advise teams on cloud design, development, and architecture, service blueprints.

Engage in Agile practices including but not limited to Stand-ups, backlog grooming, sprint demos and journey mapping.

• B. E. / B. Tech / M. C. A
• Minimum 7 years of experience developing Salesforce Service/Auto Cloud customizations.

• Extensive experience in Ampscript, Apex, JavaScript, Lightning components, Aura Component and Lighting Web Component, Omniscript, Velocity
• Must have experience in in contact builder, data extension, data sync, Sitemap, content block,
• Lead Service/Auto Cloud data modeling and architecture including data extension modeling and cross-product data architecture & mapping
• Ability to integrate Mulesoft, Informatica, Grapghql, Mediallia and Emplifi.
• Ability to create flows, modify objects, create custom objects, write Apex, triggers and integrate API services using an IDE
• Demonstrated ability to drive development of highly technical technology services and capabilities.
• Experience with the Salesforce. com APEX data loader , Salesforce. com web services APIs/Platform Event/Changedata capture/REST/Pub/Sub.
• Strong sense of code with ability to review code using SonarQube, Checkmarx, rework and deliver Quality code.
• Demonstrated experience in Customer Data Platforms (CDP)/Interaction Studio/Journey builder/Automation Studio/Email and Mobile studio.
• Demonstrated experience establishing and maintaining data structures, data extensions and automations within Salesforce Service/Auto Cloud

Experience in Enterprise data analytics, Reporting and Monitoring using Splunk, Dynatrace, healthnut etc

• 5+ years of experience in architecting and implementing fault tolerant, highly available Service/Auto cloud API/REST/SOAP, Platform Event(Pub/Sub).
• Salesforce Service/Auto Cloud Developer/Consultant/Salesforce Application Architect certifications will be an added advantage.
• Should have SQL knowledge and have the experience writing database scripts using DDL or queries using DML.
• Experience in SRE in Copado and ability to architect the services considering observability, traceability and monitoring aspects.
• At least 4 years of experience in Agile scrum software development process.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.
• Excellent communication skills with the ability to adapt your communication style to the audience.
• Demonstrated ability to drive development of highly technical technology services and capabilities.

Experience deployment using source control using change sets and CICD pipelines.