G4S - Manager - Operation (8-10 yrs)

Department - Operations Support.

Cluster Head.

Reports To (Title) - Zonal Head.

Employees Reporting To This Position:

- Functional (Solid Line).

- Administrative (Dotted Line).

Roles: Rosterer, Collections Executive, Operations Manager.

Job Summary:

To provide overall leadership for the cluster and ensure effective service delivery by managing:

- Profitability of cluster operations and assuming P&L responsibility.

- Delivery of high quality service to customers and ensuring effective operations.

- Health & safety and leadership for all branch functions.

Job Responsibilities And Accountabilities:

- Area of Responsibility % time spentPerformance Metrics.

- Operations Management.

- Formulate & implement cluster strategy linked with Hub strategy.

- Directly accountable for planning and organizing branch operations.

- Ensure proper start-up of new assignments.

- Manage guard sourcing in terms of scouting, referrals and walk-ins.

- Ensure proper deployment, rostering & attendance of guards.

- Ensure proper supervision, patrolling & review in terms of day & night checks.

- Conduct security audits of large assignments periodically.

- Forecast, procure and distribute uniforms and office equipment under clearance from the respective Hub Heads.

- Maintain consistent, complaint free, high quality service levels.

- Support and facilitate implementation of corporate projects.

Business Performance Goal ( Revenue , Collections , Margin Improvement ).

Revenue Growth:

- To grow higher than the industry growth by having Get & Grow and achieve the revenue goals.

Collections:

- Develop the strategy and plan to ensure achievement of Price Increase, Collection and Bad Debts.

- Gap analysis in invoicing and collections.

Price Increase:

- Timely communication with customer and related stakeholders.

- Agreement to pay / timely billing with customer.

- Variance analysis of actual vs budget.

- Timely termination of customer in case of non agreement or delay in decision of price increase.

- Bad Debt.

- Understanding the bad debt reasons and devising the strategy in recovering the same.

- Do the analysis and take the necessary course of action.

- Focus on collections and reduce the Gaps.

- Margin Improvement.

- Understand the contract.

- Knowing the gaps in contract and closing the gaps with customers.

- Knowing the payout to employees and authorities.

- Reconciliation correction for gaps between billed & paid.

- Asking customers to increase the management fee on various value addition and solving customer problems.