Senior Manager- Observability

Role & responsibilities

As a Senior Manager, you will work with and manage the engineering team in the Hyderabad Development Centre to deliver the goals and objectives of the business. As a leader, you must be capable of working in a matrixed organization and coordinating the delivery of multiple outcomes. You will be hands-on in terms of design, architecture, and development and should be able to lead the team from front in any critical situation. As a people leader first and a delivery manager second, you must build, inspire, and lead the technical teams. In this role, you are expected to work with stakeholders and internal customers across the different GAP tech locations.

You will be managing the Engineering Platform Observe team that set modern architecture principles to promote innovation, flexibility, and reuse. Our team support the engineering teams in building automation to help enable developer success across all our brands and markets.

You'll play a key role in building, maintaining, and supporting GAPs next-generation Observability platform enabling innovation, solutioning and exceptional developer experience. We have a sharp technical team, and you will be working with many high-performing software development professionals in a friendly, open-minded, and diverse environment.

What Youll Do:

• Lead DevOps best practices and mentor a team of Observability engineers working towards optimizing our monitoring solutions.
• Develop the roadmap and strategy of seamlessly onboarding the Product teams on our Observability solutions.
• Architecture and enhance implementation of Observability platforms across the organization.
• Present possible updates, recommendations, strategic opportunities to local & US leadership.
• Develop relationships with local business leaders.
• Strong desire to simplify the developers debug experience by adopting and on boarding the right tools across the enterprise.
• Develop an understanding of GAP's Observability Pipelines to automate and enhance user experience.
• Participate in the design of new or changing monitoring needs.
• Build, operationalize, and maintain Observability solutions for our technology customers
• Participate in problem solving and troubleshooting for the assigned applications, functional areas or projects
• Stay current with changes in the technical area of expertise
• Build, maintain, and support enterprise production systems with a business mindset, keeping an eye towards simplicity, reliability, maintainability, scalability, extensibility and performance
• Drive resolution of operational and production issues in a timely manner.
• Support internal customers in adopting our Next Generation Observability pipelines.
• Work with the team to develop features and improvements.
• Identifies opportunities to eliminate or automate remediation through RCA for recurring issues to improve overall operational stability of software applications and systems
  
  

Preferred candidate profile

• Minimum 5 years experience in Engineering Leadership position, overall 12+ years of work experience.
• Hands on experience and managing operations of large-scale internet-centric production environments for application or infrastructure services serving tens to millions of end users.
• Excellent decision-making, problem-solving and time management skills.
• Demonstrated ability to innovate and operate outside the comfort zone of established methods and procedures
• Demonstrated ability to gain immediate credibility at all levels both inside and outside the organization and develop lasting, productive and collaborative relationships
• Excellent communication and influencing skills including the ability to simplify key messages, present compelling stories and promote technical and personal credibility with internal and external executives, and both technical and non-technical audiences
• Willingly shares relevant technical and/or industry knowledge and expertise in order to mentor team members.
• Strong hands on experience with latest Observability trends.
• Asses new Observability technologies and their potential fit within our current ecosystem.
• Support the team's technical growth through code reviews, architecture discussions, and knowledge sharing.
• Drive the development of tools to streamline developer workflows, in collaboration with other teams.
• Efficiently collaborate with other cross-functional teams in driving initiatives.
• Participate in an on-call rotation as needed by the business.
• Retail/Ecommerce industry experience preferred
• Strong considerable hands-on experience with monitoring tools like Grafana, Prometheus, OpenTelemetry (OTEL), NewRelic, Nagios & Splunk or similar tools.
• Proficiency with Infrastructure as Code patterns & tools (e.g. ARM, Terraform, GitOps)
• Proficiency with Multi cloud platforms Observability solutions like Azure Monitor, Google Cloud Observability or AWS Cloudwatch,
• Working on at least one Kubernetes cloud offering (AKS/GKE) or on-prem Kubernetes (native Kubernetes)
• Experience with Unix platforms, system administration skills in UNIX
• Appreciation and preference for open-source solutions like OTEL or eBPF.
• Ability to maintain and manage observability tools to look at logs, metrics & traces to diagnose issues within that system.
• Experience in scaling infrastructure to support high-throughput data-intensive applications
• Experience working on projects following Agile methodologies
• You're proficient in at least one programming language (e.g., Python, Java, Go) and comfortable working across different types of languages as needed.
• Working knowledge of Collaboration tools like Slack, JIRA & Confluence & Service Management tools like ServiceNow & PagerDuty

About Us:

Hyderabad Development Center (HDC): Launched in March 2017 with a small pilot team, Gap Inc.’s Hyderabad Development Center has grown into the India’s largest fashion retail technology hub with 800+ employees today. HDC plays a pivotal role in driving innovation across digital technology, engineering, employee enablement, cybersecurity, data science, product management and customer experience. Home to 40% of Gap Inc.’s global tech workforce, this young and diverse team is powering cutting-edge e-commerce and enterprise solutions for our people and iconic brands. Our growth is powered by a strong focus on nurturing talent and shaping the next generation of innovators in fashion retail technology.

About Gap Inc.: Gap Inc., a house of iconic brands, is the largest specialty apparel company in America. Its Old Navy, Gap, Banana Republic, and Athleta brands offer clothing, accessories, and lifestyle products for men, women and children. Since 1969, Gap Inc. has created products and experiences that shape culture, while doing right by employees, communities and the planet. Gap Inc. products are available worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2024 net sales were $15.1 billion. For more information, please visit www.gapinc.com.