Sales Specialist

Designation :Customer Sales Officer

Department  :Sales 

Modality :GE& GWSO

Reporting To :Cluster Leader/ Cluster Manager/ Circle Leader/Circle Manager

Education Qualification : Any qualification with inclination towards Medical Equipments Sales

Business Importance of the Role:

This is a business-critical role which will hone your Sales style, Team skills, KOL connect, Product Portfolio Maximization, P&L mindset and will transition you to grow up into bigger roles within Genworks.

You will have to be grounded and pay attention to details as the role will be responsible for day-to-day operations rigor of your team to sell and manage execution, drive initiatives in support of the people plan, develop, and deploy the people strategy in partnership with the GEO CEO/vertical Heads and Corporate teams.

• Key Responsibilities to deliver (Daily, Weekly, Monthly, Quarterly, Annual):

Effective Engagement with customer: 

1. Relationship Building

• Learn to Demonstrate building trust with customers by understanding the customers needs & expectations. 
• Assist in Building strong relationships with multiple key influencers & maintains frequent interactions with the customers, leading to maintain customer relationship. 

1. Sales Approach

• Learn to Ensure to understand & present Genworks Value proposition and power of solutions in improving clinical outcomes, do initial product pitching and creates opportunity for cross-selling & upselling.
• Develop To have confidence to handle different sales scenarios, understand our Genworks Value proposition and power of solutions in improving clinical outcomes.
• Assist in achieving Annual and Quarterly revenue targets through prioritizing selling time to generate sales volume, account penetration and market penetration in the assigned territory

1. Opportunity Management

• Learn how to Ensure to manage healthy sales funnel, & generating qualified leads through cold calling & converting to prospects, promoting Genworks Digital Marketing content to customers & demonstrating deal ingenuity

1. Negotiation & Pricing

• Learning to represent the companys interest and achieve win-win situation for the customer and organization by promoting our pricing strategies to the proposed solutions, maintains confidentiality, leading to low frequency of requesting special pricing.

1. Objection Handling

• Presenting responses to objections & gains customer acceptance to proposed solutions.

Enabling with Customer

1. One Genworks Solution Approach: 

• Ensuring adopt One Genworks Solutions Approach by promoting our customer care area focused solutions, identifying, and creating differentiation to the solution offered. 
• Demonstrating to show intent & effort as true Genworks Champion to constantly take our newly added solution to the customer and provide feedback on the proposed solution

Guidance Matrix

• Ensuring to understand the customers workflow by following modality-based guidance matrix for product positioning.
• You should ensure to leverage our vast product portfolios to cater customer segments across all modalities.

1. Collaboration: 

• Initiating weekly product presentation discussion to promote latest technology and leveraging vertical teams in the organization to establish product grounding

1. Process Adherence:

• Ensuring to adopt the company policies & processes, and adhere 100% operational compliances, legal & statutory compliances & quality management process, identify and report any quality or compliance concerns to take immediate action.
• Ensuring to adhere to sales, product demo & buy-back processes to drive efficiency in order processing.

Energizing Customer Delight

1. Customer Champion: 

Demonstrating as customer champion by understanding and empathizing with the customer, building trust, understanding the customers profile, expectations & challenges and proposing relevant and propelling solutions