Inside Sales Executive

We are seeking a proactive and detail-oriented Sales and Procurement Coordinator to join our team. The ideal candidate will have a keen interest in sales operations and procurement processes, with excellent communication skills and the ability to build strong customer relationships. You will play a key role in driving sales opportunities, managing purchase and sales orders, maintaining customer satisfaction, and ensuring smooth operations between sales and procurement teams.
Key Responsibilities:Sales Activities:

• Identify and explore new sales opportunities to expand the customer base.
• Engage with potential clients through outbound calls, emails, and follow-ups on warm leads.
• Provide detailed explanations of products and services, including offers, benefits, and features.
• Act as the primary point of contact for customers, addressing inquiries and providing support.
• Gather and analyze feedback from customers to improve service delivery.
• Create weekly/monthly reports and presentations based on sales data and metrics.
• Build and maintain strong, long-term relationships with existing clients to foster loyalty and repeat business.
• Ensure that sales targets set by management are met or exceeded.

Order Management and ERP System:

• Create, track, and manage Sales Orders and Purchase Orders within the ERP system.
• Acquire and maintain a strong understanding of the companys sales and purchase processes.
• Update customer records in the company database to ensure accuracy and consistency.
• Collaborate with the procurement team to ensure timely completion of purchase orders.
• Work with the Tender-Sales team to process orders and manage delivery timelines.
• Organize and maintain sales-related documentation for efficient record-keeping.

Procurement Support:

• Liaise with vendors to negotiate pricing and ensure timely supply of materials and products.
• Assist the procurement team with relevant data for updates and improvements to procurement processes.
• Monitor and track vendor evaluations and ensure that vendor registration renewals are completed.
• Provide support to the procurement team in the absence of primary personnel for pricing negotiations and related tasks.

Customer Satisfaction and Compliance:

• Contact customers to resolve procedural questions and gauge their level of satisfaction with the companys products and services.
• Actively participate in ISO audits and support efforts to maintain company standards and compliance.

Other Duties:

• Take on any additional responsibilities as assigned by the manager to ensure business goals are achieved.

Key Requirements:

• Education: Bachelor's degree
• Experience: Minimum 1 year of experience in sales, procurement, or customer service roles. Experience with ERP systems is a plus.

Skills:

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience in managing customer relationships and providing excellent customer service.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently as well as part of a team.
• Knowledge of procurement processes and vendor management is an advantage.