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12 Grand Uniara Jobs
Front Office Manager
Grand Uniara
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients.
- Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints.
- Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality.
- Developing and implementing customer service policies and procedures to ensure a positive guest experience.
- Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints.
- Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
- Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment.
- Experience in front desk or customer service management.
- Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.
Employment Type: Full Time, Permanent
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