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192 Hilton Jobs
Food & Beverage Sales Executive
Hilton
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Food & Beverage Sales Executive is responsible for proactively soliciting and managing restaurant sales-related opportunities. He / she actively up-sells each business opportunity to maximize revenue opportunities through in-house as well as hot zone sales efforts and achieves personal and team related revenue goals. This role is responsible for driving customer loyalty by delivering service excellence throughout each customer experience, providing service to customers in order to grow the business.
What will I be doing?
As the Food & Beverage Sales Executive, you will be responsible for performing the following tasks to the highest standards:
Work collaboratively with the Sales & Marketing department to generate opportunities for new business.
Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
Develop relationships within the community to strengthen and expand customer base for restaurants sales opportunities.
Manage and develop relationships with key internal and external stakeholders.
Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
Actively be around in the hotel public areas to engage with guests and generate additional business.
Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program.
Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.
Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
Attend social functions in order to meet new business opportunities.
Use negotiating skills and creative selling abilities to create additional restaurant business.
Execute and support the operational aspects of business booked.
Understand and create awareness of promotional activities of competition.
Understand the overall market competitors strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
Close the best opportunities for the property based on market conditions and property needs.
Monitor same day selling procedures to maximize restaurant revenue.
Gain understanding of the property s primary target customer and service expectations, serving customers by understanding their business, business issues and concerns.
Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit.
Service customers in order to grow restaurant business.
Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure.
Set a positive example for guest relations.
Interact with guests to obtain feedback on product quality and service levels.
Provide services that are above and beyond for customer satisfaction and retention.
Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations.
Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database.
Carry out other restaurant sales related responsibilities.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Food & Beverage Sales Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain
Employment Type: Full Time, Permanent
Read full job description
What people at Hilton are saying
Rating based on 2 Sales Executive
reviews
Anonymous · Sales & Business Development
in Mumbai
Likes
Amazing work culture and skill development opportunities with great benefits.
- Salary - Good
+6 more
Dislikes
Do not offer hybrid work options
Sales Executive salary at Hilton
reported by
8
employees
₹1.8
L/yr - ₹5.3
L/yr
9%
less
than the average Sales Executive Salary in India
View more details
What Hilton employees are saying about work life
based on 529 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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