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Home Credit
Finance
106 Home Credit Finance Jobs
1-2 years
₹ 1.8L/yr - 3L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Specialist
Home Credit Finance
posted 2 weeks ago
Flexible timing
Key skills for the job
Audit Incident report and Mystery shopping cases within defined SLA to finalize appropriate disciplinary actions.
Follow up with cross-functional departments (Anti-fraud, Security, Complaints, etc.) to ensure correct and timely closure
Handle Complaints related to Sales network and ensure adherence to agreed TAT
Accurate & timely MIS preparation.
Contribute towards ensuring the KRIs for Sales function are always within the specified limits.
Quality check of tickets closed by Team during Contract Management Ticket closure.
Incorrect error marked, follow up with AF/BO to action the ticket.
Payment Queries (Over payment - refund, EMI mapping, Correct pairing, UTR share, Dealer disbursement)
Handle Card Unblocking & Finish Request
Coordinating with cross functional departments for resolving Network Concerns
Checking & validating the response of team to Sales Network / Other Functions
Employment Type: Full Time, Permanent
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