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267 HSBC Group Jobs
IT Service Owner/ Consultant Specialist
8-13 years
₹ 11.7 - 30.6L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
IT Service Owner/ Consultant Specialist
HSBC Group
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Some careers shine brighter than others.
If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
H SBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
- Service Lifecycle Management: Oversee the design, implementation, operation, and improvement of IT services.
- Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs.
- Service Strategy: Develop and implement service strategies, places, and processes to improve service delivery and customer satisfaction
- Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality.
- Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints. Ensure sufficient capacity is available to meet current and future demands.
- Continuous Improvement: Drive continuous improvement initiatives to enhance service efficiency, reliability and customer satisfaction.
- Incident and Problem Management: Manage and coordinate incident and problem resolution processes, ensuring timely and effective resolution of service issues.
- Change Management: oversee change management activities related to IT services, ensuring the minimal disruption to business operations.
- Service Reporting: produce regular service performance reports and communicate findings to stakeholders.
- Budget Management: Managed service budgets ensuring cost effective delivery of services.
- Compliance and Risk Management: Ensure IT services comply with relevant
- regulations, policies and standards and manage associated risks.
Requirements
To be successful in this role, you should meet the following requirements:
- 8+ Years of total IT experience with 5+ years of relevant IT Service Management experience
- Diploma/B.E/B.Tech/M.Tech/M.Sc in Computer Science/IT preferred (or any
- engineering field considered) or equivalent
- ITIL, PMP, or other relevant certifications are highly desirable.
- Strong understanding of IT service management frameworks and best practices
- Excellent communication and interpersonal skills
- Ability to collaborate effectively with cross functional teams and stakeholders
- Strong analytical and problem solving skills
- Experience in managing service performance matrices and KPIs
- Knowledge of incident problem and change management processes
- Budget management and financial acumen
- Knowledge of distributed compute systems especially virtualization platform is preferred
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment Type: Full Time, Permanent
Read full job description
What people at HSBC Group are saying
Rating based on 119 Consultant Specialist
reviews
Anonymous · Engineering - Software & QA
in Pune
Likes
Work life balance is been given high priority in HSBC
- Salary - Good
+5 more
Dislikes
Promotions takes time to get as you need to be exceptional and need to do something extra from the existing roles and responsibilities
- Promotions - Bad
Consultant Specialist salary at HSBC Group
reported by
1.3k
employees
with 4-16
years exp.
₹10.8
L/yr - ₹35.6
L/yr
15%
more
than the average Consultant Specialist Salary in India
View more details
What HSBC Group employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HSBC Group Benefits
Submitted by Company
Pay and benefits Flexible working Career development
Submitted by Employees
View more benefits 
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