iamneo.ai - Program Manager - Training & Placements (4-6 yrs)

About Iamneo:

- iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016.

- We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries.

- Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.

- As a bootstrapped-profitable company, we have achieved a YoY growth rate of 100%.

- We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers.

- In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into Full Stack cloud labs with auto-evaluation technologies.

Job Role:

- We're looking for energetic, detail-oriented Client Account Manager to join our team.

- You'll play a key role in supporting our client projects, working closely with cross-functional teams, and helping us deliver top-quality service to our clients.

Requirements:

- Educational background, preferably in the fields of computer science or engineering for technical project managers.

- Familiarity with the university placement process and the role of training and assessment in student preparation.

- Technical background, with understanding or hands-on experience in software development and web technologies.

- Excellent client-facing and internal communication skills, written and verbal communication skills.

- Solid organizational skills including attention to detail and multi-tasking skills.

- Strong working knowledge of Microsoft Office.

- Travel needed, with a primary focus on supporting clients in your base location.

- Good to have Prior experience in ed-tech organisations.

Location Options: Gujarat

Responsibilities:

Project Support:

- Collaborate with our teams, clients, and vendors to ensure seamless project execution.

- You'll gather client requirements, schedule assessments, and coordinate with content and development teams to deliver courses on time.

- By helping keep projects on track, you'll contribute to meeting client needs and expectations.

- Onboarding of Learners: Lead the onboarding process for new learners, ensuring they have all necessary information and resources to succeed in the program.

- You'll be responsible for creating a smooth and positive start for learners.

Documentation & Progress Tracking:

- Stay organized and detail-oriented! Track and document project steps, keep clients informed about progress, and support the development of reports that monitor milestones and completion rates.

- Your role will be central in ensuring that project documentation is accurate and up-to-date.

Learner Progress Reporting:

- Regularly assess and compile learners' progress and share this information with clients.

- You'll be key in providing clients with clear insights into their learners' development and achievements.

Client and Stakeholder Relations:

- Work directly with clients and stakeholders to build strong, positive relationships.

- You'll play a part in keeping clients happy by addressing issues swiftly and professionally, ensuring any concerns are resolved and client satisfaction is maintained.

- This role is full of variety and provides excellent hands-on experience, including the opportunity to travel and work with a range of clients across India.

- If you're looking for a position that's dynamic, exciting, and packed with growth potential, apply now to start your journey in Customer success with us!.