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38 Imarque Solutions Jobs
Team Leader
2-4 years
₹ 3.5L/yr - 4L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Team Leader
Imarque Solutions
posted 1 week ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities
- Manage daily operations of the contact center, ensuring efficient use of resources and meeting performance targets.
- Supervise a team of agents, providing guidance on customer service standards, product knowledge, and process adherence.
- Analyze key performance indicators (KPIs) such as AHT, Shrinkage, Attrition, KRA's etc. to identify areas for improvement.
- Develop strategies to reduce shrinkage and attrition rates through effective training programs and employee engagement initiatives.
Collaborate with other departments to resolve complex issues related to billing, sales, or technical support.
Candidate Criteria -
- 2-4 years of experience in BPO Operations Management or Contact Center Operations.
- Strong understanding of BPO management principles and practices.
- Excellent communication skills with ability to lead teams effectively.
Proficiency in analyzing data using tools like AHT analysis software.
Employment Type: Full Time, Permanent
Read full job description
What people at Imarque Solutions are saying
Rating based on 11 Team Lead
reviews
Anonymous · BFSI, Investments & Trading
in Chennai
Likes
Good to work with imarque learn more skills and discipline
- Skill development - Good
+2 more
Dislikes
Nothing to say dilike things in imarque it's good to work
- Promotions - Poor
Team Lead salary at Imarque Solutions
reported by
50
employees
with 2-9
years exp.
₹1.7
L/yr - ₹4.5
L/yr
66%
less
than the average Team Lead Salary in India
View more details
What Imarque Solutions employees are saying about work life
based on 318 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Imarque Solutions Benefits
Submitted by Company
Free Food Health Insurance Job Training Soft Skill Training
Submitted by Employees
View more benefits 
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