Tele Sales Executive- Hello Trade (An IndiaMART Company)

About HelloTrade:

IIL Digital (HelloTrade) is the FinTech platform (subsidiary) of IndiaMART, which focuses on enabling and enhancing financial services (money management platform) for Indian businesses, especially small and medium enterprises (MSMEs).

Role Offered:

You will be responsible for managing stakeholders by guiding them through the loan journey, presenting our product, and handling their feedback. Your work time would be equally divided between calling & connecting with stakeholders, and analyzing data and improving process for productivity.

What You'll do:

• Engaging with Internal stakeholder conduct recon and get our asks moved from internal stakeholders. Identify opportunities too.
• Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries.
• Partner engagement manage partner and help run program successfully. This includes calling and relationship management.
• Proactive Auditing of buyer feedbacks and seller behavior to identify and disable mischievous sellers.
• Process improvement identification of areas of improvement and data driven interventions to improve overall quality and efficiency.

Candidate Attributes:

• Proficient Hindi & English Speaker (Mandatory)
• Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage
• Should be Ok with Calling
• Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report
• Ability to multitask & good logical reasoning ability

Education:

Any graduation (Full Time) - 60% & above

10th & 12th- 70% & above

Location: Noida Sector 135 (Work from Office)