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13 Inflow Technologies Jobs
Post-Sales TAC - Cybersecurity
3-7 years
Bangalore / Bengaluru
1 vacancy
Post-Sales TAC - Cybersecurity
Inflow Technologies
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work experience in ICT distribution and/or System Integration companies with focus on technical support
- Palo Alto PCNSE certification required
- Experience in handling web, tele email based remote support
- Flexibility in 24/7 rotational shift system
- Good communication, presentation, and interpersonal skills
- Customer-orientation, technical analysis problem-solving skills
- Multi-tasking and team player
Key responsibilities:
- Understand Palo Alto features base configurations.
- Verify a support contract before accepting the case.
- Analyze and understand the client requirement or issue before commencing a session.
- Ensure collection the required error/system/traffic log prior to addressing an issue
- Capture the counters for identification of issue at the packet level.
- Retrieve and install the Firewall licenses.
- Verify the resource utilization counters from CLI for hardware related cases.
- Firewall HA configurations.
- Log Forwarding, Email Scheduler Report generations.
- Import and export firewall configuration.
- Boot the firewall in maintenance mode for configuration restoration or Factory reset.
- Take Configurations backup before performing any changes at client firewall.
- Generate Tech Support file from the firewall
- Refer to relevant KB or live community discussion related to the issue for seamless troubleshooting
Employment Type: Full Time, Permanent
Read full job description
What people at Inflow Technologies are saying
What Inflow Technologies employees are saying about work life
based on 70 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Inflow Technologies Benefits
Work From Home 
Health Insurance 
Team Outings 
Job Training 
Soft Skill Training 
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