Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

VIEW WINNERS
- ABECA 2025
  
  VIEW WINNERS
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
Participate in ABECA 2026

For Employers

Add office photos

Engaged Employer

Instantpay

Compare

4.1

based on 70 Reviews

Video summary

2 Instantpay Jobs

Associate - Customer Support

instantPay

4.1

based on 70 Reviews

4-9 years

New Delhi

1 vacancy

Associate - Customer Support

Instantpay

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service CRM Investigations CCTV Monitoring Reconciliation Financial Operations

+ 3 more

Job Description

A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Manage large volume of incoming calls, emails and chats
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Monitoring real-time transactional queues as well as investigating and analysing reported fraud.
Also requires close collaboration with other members of the Operations team, specifically in assisting Financial Operations with reporting and reconciliation efforts.

Candidate Skills and Qualification:

Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to display empathy and patience.
Problem-solving skills and the ability to think quickly and rationally in challenging situations.
Proficiency in using CRM systems or similar software.
Adaptability and flexibility in a fast-paced environment.
Previous customer service experience is preferred but not mandatory.
High school diploma or equivalent; additional qualifications will be a plus.

Working Conditions: