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Technical Analyst
IntegriChain
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Qualifications
The Technical Analyst is responsible for providing technical support for production environments, focusing on incident resolution, configuration management, and data handling during the hypercare support phase. This role involves direct collaboration with product and engineering teams to address user technical needs.
Service & Incident Management
- Respond to service requests and incidents for production environments in Hypercare mode.
- Perform initial troubleshooting and root cause analysis for application issues reported by the customer on the production environment during the hypercare support phase.
- Perform initial troubleshooting and root cause analysis for application issues reported by the customer or internal team on higher environments.
- Ticket customer/internal team issues and track them to closure.
- Comply with additional customer-specific controls, where relevant.
Application & Environment Management
- Assist in setting up new application environments by updating configurations through the backend (SQL) and the frontend.
- Support migrating configurations from one environment to another and ensure the smooth running of the application on the target environment.
- Perform various data load activities and ensure the accurate flow of data in various components of the application.
- Triage ETL & configuration related issues during the implementation phase and report them to the product team for resolution.
Collaboration & Documentation
- Work in close collaboration with Product Management and Product Engineering teams to cater to the technical needs of end users.
- Collaborate with other product teams/stakeholders to ensure timely resolution of issues.
- Assist in re-testing reported issues in higher environments in every build released.
- Participate in discussions around reported issues, enhancements, status updates, functional training, and application workshops.
- Maintain quality and strict adherence to set timelines and SOPs.
- Maintain activity tracker, prepare handover documentation, and cutover plans during each implementation.
- Document any new process or change to an existing process, and/or create new SOPs.
Quality & Process Improvement
- Enhance application quality by identifying and recommending areas of improvement.
- Work towards process optimization and support implementing automation suites.
- Perform impact analysis and testing (manual or using an automation suite).
- Improve processes by ensuring operating procedures are up-to-date and relevant.
Skill Set
- Hands-on experience querying using SQL and MS SQL Management Studio.
- Demonstrative knowledge of SQL stored procedures, functions, and triggers in MSSQL.
- Ability to understand technical specifications and data models.
- Experience in working on ticketing tools like Zendesk/JIRA.
- Problem-solving attitude and critical thinking.
- Python, Selenium knowledge (optional).
- Knowledge about US Healthcare domain will be an added advantage.
Interpersonal Skills and Competencies
- Should be a good listener.
- Excellence in written and verbal communication skills.
- Presentation skills.
#LI-YG1
Employment Type: Full Time, Permanent
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What people at IntegriChain are saying
Technical Analyst salary at IntegriChain
reported by
4
employees
with 2-8
years exp.
₹3.7
L/yr - ₹7.5
L/yr
46%
less
than the average Technical Analyst Salary in India
View more details
What IntegriChain employees are saying about work life
based on 47 employees
Flexible timing
Monday to Friday
No travel
Day Shift
IntegriChain Benefits
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