TEST DEMO-Deskside Support Engineer

Service Deliverables
Provide onsite and desk side support services to end users
Troubleshoot PC related problems at the direction of client level 2 or SPOC
Complete incidents and requests within SLA in pressurized environment
Build, configuring and troubleshoot Install ?Gold? image on Customer PC and laptop applications and hardware components
Ensure tickets are updated on a daily basis
Support meeting room environment and video conferencing
Support printers, scanners and other peripherals
Support mobile devices, such as iPads, iPhones and Android devices
End-User Data back-up and restoration when required in the course of a service incident
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by client Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipments as advised by client Tech Support e g, Remove a module and replace it, reconnecting patch cables
Daily tape change in support of local Backup Routine in required sites
Import /Export tapes to the tape libraries as advised by client tech support
Special Instructions
Individual must have good customer facing skills and be well presented
Demonstrates independent and pro-active thinking
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
Must be able to work alone and unsupervised, taking the initiative when necessary
Must be organized and prioritize work appropriately
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