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170 Jio Jobs
Senior Digital Repair Specialist
Jio
posted 2 weeks ago
Job Description
1. Interact with customers on handset, other Mobility/Fixed devices, related issues
2. Troubleshoot devices defects.
3. Handle devices related queries
4. Record job entry in Customer Relationship Management portal.
5. Upgrade software of devices.
6. Assemble / dismantle smartphones (unibody/duo body.
7. Repair handsets by changing screen, speaker, mic, camera etc.
8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc.
9. Deposit of cash collected through service.
10. Verify devices for exchange.
11. Inspection of FTTx devices,.
12. Job role requires travel to various touch points as planned/as &,when required.
13. Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery.
14. Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation.
Skills and Competencies
1. Customer focus.
2. Good communication skills.
3. Problem solving.
4. Spares operations knowledge.
5. Handset repairs knowledge of CRM systems
Employment Type: Full Time, Permanent
Read full job description
What people at Jio are saying
Rating based on 21 Senior Digital Repair Specialist
reviews
Anonymous · Customer Success, Service & Operations
in English Bazar
Likes
Nothing to say 👎
Dislikes
This company is one of the worst places to work. The work-life balance is non-existent, and employees are constantly overburdened with unrealistic expectations. The work culture is toxic, filled with rampant favoritism, internal politics, and biased decisions that leave hard-working employees feeling undervalued and demotivated. Gro..Read More
- Skill development - Bad
+4 more
Senior Digital Repair Specialist salary at Jio
reported by
29
employees
with 3-10
years exp.
₹1.7
L/yr - ₹4
L/yr
8%
less
than the average Senior Digital Repair Specialist Salary in India
View more details
What Jio employees are saying about work life
based on 25.8k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Jio Benefits
View more benefits
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