E Commerce Operations Executive

Job Responsibilities:

✅ Order Management

• Monitor and process daily orders across multiple e-commerce platforms (Amazon, Flipkart, Shopify, etc.) and ensure timely order fulfillment.
  
• Coordinate with warehouse and logistics teams for smooth order picking, packing, and dispatch.
  
• Track shipments and resolve delivery exceptions or delays.
  

✅ Inventory Management

• Maintain accurate stock levels across all platforms by updating inventory in real-time.
  
• Coordinate with procurement and warehouse teams for stock replenishment.
  
• Perform regular stock audits and reconcile discrepancies.
  

✅ Product Listing & Catalog Management

• Upload and manage product listings, ensuring correct product descriptions, images, pricing, and SEO-friendly content.
  
• Monitor and update price changes, promotions, and discounts as per business requirements.
  
• Regularly check listings for errors and ensure compliance with platform guidelines.
  

✅ Customer Service Support

• Address and resolve customer queries, complaints, and return/refund requests in a timely and professional manner.
  
• Coordinate with customer service teams to improve customer satisfaction scores.
  
  

✅ Coordination & Process Improvement

• Work closely with marketing, logistics, finance, and warehouse teams for smooth operations.
  
• Suggest and implement process improvements to increase operational efficiency.
  
• Stay updated with e-commerce trends, platform policy changes, and competitor activities.Role & responsibilities