Junglee Games - Associate Director - Product Management - Customer Experience (7-12 yrs)

Associate Director - Product Management - Customer Experience

About Junglee Games:

With over 140 million users, Junglee Games is a leader in the online skill gaming space.

Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker. Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglees mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Job overview:

We seek an innovative and results-driven Customer Experience Product Manager to lead and enhance our product strategy focused on delivering exceptional customer experiences, driving satisfaction, and fostering trust and long-term loyalty.

Job Location: Bangalore

Key responsibilities:

Strategic Leadership:

- Lead the product management team to define and execute the product roadmap, focusing on enhancing the customer journey and ensuring alignment with business objectives related to customer trust, satisfaction and loyalty.

Responsible Gaming Strategy:

- Lead the development and implementation of features, policies, and tools that ensure player well-being for our games.

- Define products to balance player engagement with ethical gaming practices, ensuring compliance with regulations while promoting sustainable gameplay.

- Use data and behavioral signals to identify at-risk users and design interventions to minimize harm.

Customer Experience Enhancement:

- Develop and implement strategies to improve the overall customer experience through data-driven insights, feedback analysis, and personalized interactions.

Feedback Management:

- Implement systems for collecting, analyzing, and acting on customer feedback, driving continuous improvement in product features and services

Customer-Centric Innovation:

- Conduct market research, user interviews, and data analysis to understand customer needs, pain points, and desires continuously.

- Transform these insights into actionable product features that enhance the customer experience and drive satisfaction.

Cross-Functional Collaboration:

- Work closely with customer support, engineering, design, data, business and marketing teams to ensure a cohesive and customer-centric approach to product development and support.

Qualifications & skills required:

- 7+ years of experience in product management, with at least 2 years in a senior product manager role.

- Proven experience in driving customer satisfaction, experience improvement, and loyalty, particularly within digital products or services.

- Demonstrated ability to design and implement product strategies that deliver exceptional customer experiences and long-term customer value.

- Excellent product management skills and experience handling cross-functional initiatives.

- Strong leadership and communication skills with the ability to influence at all levels.

- Passion for gaming and a deep understanding of gaming communities and trends.

- Experience with A/B testing, funnel metrics, and behavioral design.

Be a part of Junglee Games to:

- Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

- Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

- Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

- Embrace change - Change drives progress, and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

- Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.