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Just Global

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10 Just Global Jobs

IT Support Analyst

Just Global

2-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

IT Support Analyst

Just Global

posted 3+ weeks ago

Job Role Insights

Key skills for the job

Customer Service Microsoft Power BI Air Ticketing Windows System Administration Computer Hardware Helpdesk

+ 2 more

Job Description


The IT Support Analyst is an integral part of the IT/Operations department that requires a commitment to customer service through quality, courtesy, technical expertise, and teamwork. You will be accountable for providing in-hub and remote technical support to ensure teammates can be productive and their information is secure at all times. You are also accountable for identifying and resolving root cause issues and driving a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues.
What you are responsible for:
  • Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK.
  • Respond to queries and service requests using our helpdesk ticketing system.
  • Communicate regularly and effectively with users regarding ticket requests.
  • Work collaboratively with external IT consultants and vendors to solve problems.
  • Create and maintain IT documentation.
  • Troubleshoot, install, configure, and deploy desktop, laptop and server. hardware and peripherals such as monitors, printers, disk drives and scanners, etc.
  • Install new software, upgrades, and patches and resolve software related problems for Windows and Mac.
  • Educate and train users on company provided software, network services and policies.
  • Track and manage hardware and software inventory to ensure compliance and maximize productivity of employees across the company.
  • Active Directory/Azure identity management including distribution lists and security groups.
  • Provide after-hours weekday and weekend phone/remote coverage as needed
What you ll bring [knowledge, skills, and/or experience]:
Knowledge
  • Computer hardware, software and peripherals
  • IT standards and protocols
  • Customer service best practices
  • Diagnosis and troubleshooting of IT issues
  • Documentation and recordkeeping
  • Time management and problem-solving ability
  • Automated IT systems
Skills
  • Ability to present technical information in understandable form for non-technical recipients
  • Active listening
  • Eye for detail
  • Microsoft Office
  • Organized
  • Solutions-focused
  • Stakeholder management
  • Task Management
  • Troubleshooting
  • Upwards management
Experience
  • 2+ years experience in providing technical support for PC, Mac, and software
  • 1+ years experience with network systems
  • 2+ years experience with Microsoft O365/Azure management
What it means to work at Just Global
Being a Just teammate means working in alignment with our Values
Cultivate Relationships
  • Build rapport first.
  • Put yourself in their shoes.
  • Assume positive intent. Give others the benefit of the doubt.
Be One Team
  • Collaborate.
  • Be the guardian of each other s reputation.
  • Have each other s back. Help each other out.
Strive for Brilliance
  • Create work you can be proud of.
  • Remain open and curious.
  • Improve your work. Improve yourself.
And in return you can expect
  • You will be seen, heard, and included as a whole human being
  • Your contribution will be valued, rewarded, and recognized
  • You will develop deep and meaningful relationships that could last a lifetime
  • You will have leaders who are worth following
  • You will have the opportunity to develop yourself and your craft
  • You will have a meaningful chapter in your career path
Compensation Philosophy:
At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and ret

Employment Type: Full Time, Permanent

Read full job description

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