Manager - Custom Solution

Role & responsibilities

Key Skills

1. Customer Analytics Expertise
   
• Strong understanding of customer life cycle analytics and marketing domain knowledge
  
• Experience designing and implementing data-driven business solutions
  
2. Technical Skills
   
• Advanced SQL skills for querying and managing large datasets (transactional, behavioral)
  
• Proficiency in Python or R for advanced analytics and machine learning
  
• Familiarity with supervised and unsupervised learning techniques
  
• Experience with cloud platforms (GCP, AWS, Azure)
  
• Hands-on experience with Business Intelligence tools like Tableau, PowerBI, or Alteryx
  
3. Project Management
   
• Ability to plan, execute, track, and deliver projects on time and within budget
  
• Risk management and financial tracking skills
  
• Managing client expectations, deliverables, timelines, and quality standards
  
• Setting up processes and workflows for project success
  
4. Client and Stakeholder Management
   
• Effective communication and presentation skills for client and internal stakeholder engagements
  
• Experience leading client conversations and managing cross-functional teams
  
• Translating business problems into analytics tasks and solutions
  
5. Leadership and Mentoring
   
• Leading small teams (4-6 members), mentoring and providing performance feedback
  
• Defining clear roles, responsibilities, and accountability within teams
  
• Driving innovation and productivity across projects
  
6. Collaboration
   
• Working across geographies with onsite and offshore teams
  
• Coordinating between consultants, analysts, and other stakeholders

Preferred candidate profile

• In-depth understanding and extensive experience with customer analytics projects across domains with good marketing domain knowledge and with client handling responsibilities is mandatory.
• Expert with SQL and experience working on large databases (customer transaction data, customer behaviour data etc.)
• Familiarity with cloud platforms like GCP, AWS, Azure etc.
• Intermediate and Expert with Python or R for supporting advance analytical solutions
• Intermediate expertise in supervised and unsupervised learning techniques.
• Familiarity with business intelligence and analytics platform (Tableau/PowerBI/Alteryx)
• Experience working with clients, breaking down problem statements into tasks and presenting plans and outputs to project sponsors.
• Good project management skills
• Collaborate with clients, onsite teams, and varied delivery teams in India.