Collections Manager

Job Description

To ensure that the Collection Portfolio of the Region is under control as specified by the management.

ROLES & RESPONSIBILITIES:

• Setting targets on resolution for each Bucket as per the industry standards or as per the benchmark already set by the bank.
• To create and implement strategy to improve the collections portfolio.
• To manage the Collection agency in their respective location.
• To ensure daily case wise review with the field collection executive.
• To maintain Collection efficiency reports.
• To ensure that the collection executives comply with the companys policy when contacting individuals or corporates to collect the dues.
• To ensure that all the collection executives are DRA certified.
• To monitor field visit reports thereby to ascertain the efficiency of collection.
• To perform random audit with regards to the process.
• To ensure that the field executives are trained enough with regards to debt collection.
• Should know the concept of Cash credit loans, Secured Over Drafts and commercial products.
• Should have worked with Banks.

ELIGIBILITY CRITERIA:

• Proven work experience as Collection Manager.
• In-depth knowledge of performance metrics.
• To be excellent communicator and have superior people skills.
• Multilingual with good pronunciation.
• Organizational and time-management skills.
• Decision-making skills
• To liaise with different departments to ensure smooth functioning of the process.
• UG / PG in any specialization.
• DRA certified.