Application Support

Hi Candidate,

Opening for Application Support

Experience: 1 years to 4 years
Position: Permanent
Location: (CBD Belapur)

Job description
Essential Duties and Responsibilities:
• Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times
• Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets
• Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately.
• Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
• Meet or exceed all internal KPIs
• Ability to effectively communicate and build relationships with customers
• Provide a high level of technical and operational support to customers, both external and internal
• Familiar with MS Office.
• Strong problem solving, priority setting, and collaboration skills.
• Excellent communication skills, with neutral accent.
• Excellent written communication skills with email etiquettes.

Education/Qualifications Requirements:
Bsc IT, B.Tech or Graduation in any field.
Language Skills: Fluent English & Communication must.

Technical/Key Skills:
Strong customer service orientation.
Willing to work in Rotational Shift.
Good problem-solving skills.
Adaptability to changing work environment and technologies

Interested Candidate Apply on vishakha.gangurde@kiya.ai.

Regards

Vishakha Gangurde