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13 Knauf Ceiling Solutions Jobs
Assistant Manager - Customer Service
7-10 years
Gurgaon / Gurugram
1 vacancy
Assistant Manager - Customer Service
Knauf Ceiling Solutions
posted 2 weeks ago
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Job Description
Assistant Manager - Customer Service, Gurugram
Join our team today!
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JOB TITLE: Assistant Manager - Customer Service, Gurugram
Knauf stands for opportunity . We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within the Knauf India could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us.
We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyones contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf India is proud to be part of the Knauf Group. We have a 15+ year heritage in GYPSUM manufacturing and have big plans for the future. Our global reach in 90 countries continues to grow and we are looking for passionate, ambitious people to help us achieve our goals. We are all led by the same core values and believe in the powerful potential of large companies to have a positive impact on the world. We are now looking for another team mate to join us in Gurugram as Assistant Manager - Customer Service .
Can you say yes ?
Do you treat your colleagues with respect?
Do you always have the customer in mind?
Do you act with future generations in mind?
Do you like to seek out opportunities to grow and develop?
Do you have a proven track record of delivering results?
What you ll be doing:
- Ensure all orders are accurately entered into the system and processed within agreed timelines.
- Monitor order status and proactively address any delays or issues.
- Collaborate with production, warehouse, and logistics teams to ensure product availability and timely delivery.
- Work closely with the sales team to address customer-specific requirements.
- Identify and implement improvements in the order processing workflow to enhance efficiency and accuracy.
- Develop and maintain standard operating procedures (SOPs) for order management.
- Generate regular reports on order processing metrics, such as order accuracy, lead times, and customer satisfaction.
- Manage and train the order processing team, ensuring they have the skills and tools needed to perform effectively.
- Take initiative for digitalization of processes.
What we d love for you to have:
We are interested in you as a person: your attitude, behaviors and values. As long as you have the willingness to learn anything you need for the role that you dont already have, wed love to speak to you. If you have experience in the following areas this is an added advantage:
- Experience 7-10 years
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in ERP systems (SAP ECC/HANA) and Microsoft Office Suite
- Analytical mindset with attention to detail.
- Leadership and team management capabilities.
- Knowledge of CRM will be added advantage
- MBA Preferred.
We ll provide:
A competitive salary
Benefits
What happens next?
We appreciate that your time is precious and applying for a new job can be a lengthy process - so we have committed to replying to your application within Seven working days.
Department Customer & Technical Services Knauf India Private Limited Knauf India Private Limited
Workplace & Culture
Knauf employees play a large part in the success of the company. Their performance, competence and motivation are based on the implementation of the Knauf values of entrepreneurial spirit, dedication, partnership and humanity in the course of their daily work. Individual performances make a contribution to our joint success as a team. This is the basis for further growth of the Knauf Group.
About Knauf MEASA
Founded in 1932, Knauf is one of the world s leading manufacturers of construction materials for interior design, building insulation, and design ceilings.
Knauf entered the Middle East, Africa, and South Asia (MEASA) in 1997. Today, we are a leading player across the region, with operations spanning 15 countries and 19 state-of-the-art production facilities, driven forward by 2,000 high-performing professionals.
Headquartered in Dubai, United Arab Emirates, MEASAs reach extends across Algeria, Cyprus, Egypt, the GCC, Ghana, Greece, India, Iraq, Kenya, Morocco, Nigeria, Tanzania, Tunisia, and Turkey.
In MEASA, we offer the opportunity to be part of a global family of over 41,500 colleagues in 96 countries, who are dedicated to the same core values, and to a shared sense of purpose. We encourage all our people to shape their own career, with the freedom to stretch their skills and learn new ones.
Driven by an unwavering commitment to quality, innovation and sustainability, we are building more than just exceptional gypsum-based solutions we re shaping a future we can all be proud of.
Customer & Technical Services Knauf India Private Limited
Assistant Manager - Customer Service, Gurugram Join our team today!
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Employment Type: Full Time, Permanent
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What people at Knauf Ceiling Solutions are saying
Assistant Manager Customer Service salary at Knauf Ceiling Solutions
reported by
1
employee
with 14
years exp.
₹13.1
L/yr - ₹16.7
L/yr
142%
more
than the average Assistant Manager Customer Service Salary in India
View more details
What Knauf Ceiling Solutions employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Knauf Ceiling Solutions Benefits
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