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8 Knight Frank Jobs
Help Desk Executive
Knight Frank
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contr
Employment Type: Full Time, Permanent
Read full job description
What people at Knight Frank are saying
Rating based on 8 Help Desk Executive
reviews
Anonymous · Administration & Facilities
Likes
Seniors and managers are very cooperative
- Skill development - Excellent
+3 more
Dislikes
Whenever site lost, employee will be given notice stating no sites available.
- Job security - Poor
Help Desk Executive salary at Knight Frank
reported by
24
employees
₹2.2
L/yr - ₹5.2
L/yr
15%
more
than the average Help Desk Executive Salary in India
View more details
What Knight Frank employees are saying about work life
based on 782 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Knight Frank Benefits
View more benefits
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