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56 KocharTech Jobs
Flagship Consultant
KocharTech
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
- Client Support: Respond to a wide range of client queries via phone, email, and chat, ensuring prompt and professional service.
- Issue Resolution: Analyze client issues to provide appropriate solutions and escalate complex cases to the relevant departments when necessary.
- Product Knowledge: Maintain a deep understanding of our flagship products and services to provide accurate information and guidance to clients.
- Documentation: Record and track client interactions and inquiries in the CRM system, ensuring all details are accurately documented for future reference.
- Feedback Collection: Gather client feedback on products and services, and relay insights to the management team for continuous improvement.
- Training and Guidance: Assist in training new team members on query handling processes and best practices.
- Collaboration: Work closely with cross-functional teams, including sales, marketing, and technical support, to resolve client issues effectively.
Employment Type: Full Time, Permanent
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What people at KocharTech are saying
What KocharTech employees are saying about work life
based on 2.2k employees
Flexible timing
Rotational Shift
No travel
Day Shift
KocharTech Benefits
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