Prepare for Your KP GROUP Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
361 KP GROUP Jobs
Executive
KP GROUP
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a technical support engineer who can provide enterprise level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction.
Your responsibilities:
Install, configure, monitor maintain computer applications networks
Configure operating systems.
Prioritize and manage the workflow along with resolving issues related to the network
Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
Design computer systems to meet requirements of the organization or clients.
Possess the ability to learn and work on changing and emerging technologies.
First point of contact for clients for issues concerning their computer systems and equipment.
Keep track of user s system issues until they are resolved by adhering to the agreed timelines.
Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Document technical knowledge in the knowledge database.
Train people on how to use different types of systems.
Monitor daily performance of technical systems.
Help organizations deploy new software or hardware systems.
Skill sets/Experience we require:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem solving and communication skills
Ability to provide step by step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Pedigree:
Bachelors/Masters in Computer Science, Software Engineering, Information Technology or any other related discipline
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Employment Type: Full Time, Permanent
Read full job description
What people at KP GROUP are saying
Rating based on 4 Executive
reviews
Anonymous · Administration & Facilities
in Bharuch
Likes
I truly appreciate the professionalism and innovation at KP Group. The team is skilled, approachable, and always focused on delivering high-quality results. Their customer-centric approach ensures projects are completed to the highest standard, and I love the collaborative work culture they’ve built. Additionally, their commitment to..Read More
- Salary - Good
+6 more
Dislikes
While my overall experience with KP Group has been very positive, I believe there is always room for improvement. Sometimes, the pace of decision-making can feel a bit slower, especially when dealing with complex issues. Additionally, I would appreciate more frequent updates on project progress, as it would help to stay aligned and informed.
Executive salary at KP GROUP
reported by
5
employees
₹1.8
L/yr - ₹3
L/yr
43%
less
than the average Executive Salary in India
View more details
What KP GROUP employees are saying about work life
based on 125 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
KP GROUP Benefits
View more benefits
Compare KP GROUP with
Mahindra Logistics
Compare
DTDC Express
Compare
ElasticRun
Compare
GATI-KWE
Compare
Exl India
Compare
Safexpress
Compare
DHL Supply Chain
Compare
Shadowfax Technologies
Compare
DHL Express
Compare
FedEx Express
Compare
DP World
Compare
Parekh Integrated Services
Compare
Ups Logistics
Compare
Future Supply Chain Solutions
Compare
V-Trans
Compare
TCI Express
Compare
Transport Corporation Of India
Compare
DB Schenker
Compare
Maersk Line
Compare
Varuna Integrated Logistics
Compare
Similar Jobs for you
Executive
1-3 Yrs
Surat
Computer Science, Cisco, Information Technology +6 more
Executive
1-6 Yrs
Surat
Talent Acquisition, Recruitment, Print Media +1 more
Sr. Engineer
8-10 Yrs
Bhuj
Manual Testing, Scheduling, Transmission Line +6 more
Engineer
3-5 Yrs
Bhuj
Electrical Engineering, Manual Testing, Excel +6 more
Engineer
3-8 Yrs
Bharuch
Operations, Instrumentation, Plant Operations +6 more
Sr. Engineer
4-7 Yrs
Bhavnagar
Civil Engineering, Construction, Renewable Energy +4 more
Share an Interview