Prepare for Your Laundryheap Interview with Real Experiences!
View interviews
AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
Laundryheap Team. If you also belong to the team, you
can get access from
here
Laundryheap
Compare
All Filters
7 Laundryheap Jobs
Customer Support Associate (Email & Chat)
4-9 years
Bangalore / Bengaluru
1 vacancy
Customer Support Associate (Email & Chat)
Laundryheap
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it!
We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns.
You ll make a difference:
As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty.
As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty.
Your responsibilities include, but are not limited to:
- Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks.
- Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions.
- Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments.
- Develop productive working relationships with a range of stakeholders across the operations teams wider business.
- Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved.
- Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience.
Minimum Skills Required:
- Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus!
- 4+ years of experience in a customer service role (preferably International process).
- Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike.
- Exceptionally customer-focused, understands and has delivered high standards of customer service.
- Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails.
- Technology savvy. You re quick to adopt and use new technology and software
- Ability to manage and adapt in a busy, fast-paced environment.
- A high level of accuracy and attention to detail required to manage priorities at a pace.
- Ability to prioritize, de-escalate difficult situations, and manage customer expectations.
- Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity.
Work Schedule and Patterns:
- 9-hour shift (8 working hours)
- 5 days a week (2 week-offs based on rota)
- Rotational Shifts - including night
- Office-based role
Note: Immediate joiners are preferred. Designation may vary based on our organizational structure.
We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!
Employment Type: Full Time, Permanent
Read full job description
What people at Laundryheap are saying
Customer Support Associate salary at Laundryheap
reported by
4
employees
with 4-6
years exp.
₹4.1
L/yr - ₹5
L/yr
59%
more
than the average Customer Support Associate Salary in India
View more details
What Laundryheap employees are saying about work life
based on 18 employees
Flexible timing
Rotational Shift
No travel
Night Shift
Laundryheap Benefits
Team Outings 
Work From Home 
Soft Skill Training 
Health Insurance 
Job Training 
Compare Laundryheap with
Compass Group Support Services
Compare
Technique Control Facility Management
Compare
A2Z Infraservices
Compare
Krystal Integrated Services Limited
Compare
Impressions Services
Compare
Sms Integrated Facility Services
Compare
Lion Services
Compare
DEC Property Management
Compare
Feedback Power Operation And Maintenance Services
Compare
Aroon Aviation Services
Compare
Golden Star Facilities and Services
Compare
Tamimi Global
Compare
Brady Services
Compare
WorkStore
Compare
Handiman Services
Compare
Day N Day Services
Compare
All Services Global
Compare
Pest Shields
Compare
Omullane Management Solutions
Compare
Amelio Child Care
Compare
Customer Support Associate (Email & Chat)
4-9 Yrs
Bangalore / Bengaluru
Software Configuration Management, Customer Service, French Language +4 more
Associate - Logistics (Semi-Voice Process)
3-5 Yrs
Bangalore / Bengaluru
Logistics, Operations, Recruitment +7 more
Associate Lead- Customer Success Management
6-8 Yrs
Bangalore / Bengaluru
Software Configuration Management, Customer Service, Analytical Chemistry +6 more
Senior Associate - Driver Operations - US Voice Process
3-8 Yrs
Bangalore / Bengaluru
Software Configuration Management, Logistics, Recruitment +5 more
Partnerships Marketing Manager
9-10 Yrs
Bangalore / Bengaluru
Market Research, Business Administration, Sales Operations +5 more
Performance Marketing Manager
6-11 Yrs
Bangalore / Bengaluru
Digital Marketing, Software Configuration Management, Analytical Chemistry +6 more
Head of Organic & Content Marketing
3-5 Yrs
Bangalore / Bengaluru
Data Analytics, SEO, CRM +6 more
Share an Interview