Senior Executive- E commerce- Kolkata Office

Key Responsibilities:

1. Operational Escalation Handling:
   
• Act as a point of contact for resolving operational escalations on B2B and marketplace platforms (Amazon, Flipkart, JioMart, etc.).
  
• Coordinate with internal and external teams to resolve issues in a timely manner.
  
2. Advertisements Account Management:
   
• Manage and optimize ad campaigns across various e-commerce portals.
  
• Monitor ad performance, allocate budgets, and improve ROAS (Return on Ad Spend).
  
3. Organic Listing Optimization:
   
• Ensure effective SEO for product listings to improve organic ranking and visibility.
  
• Regularly update product titles, descriptions, keywords, and images as per portal algorithms and trends.
  
4. Business Support & Coordination:
   
• Assist the E-Commerce Manager in executing and monitoring day-to-day operations.
  
• Collaborate cross-functionally with sales, marketing, supply chain, and IT teams.
  
5. Ad-Hoc Projects:
   
• Complete tasks assigned by the Manager including data analysis, competitor research, and reporting.
  
• Maintain trackers, dashboards, and SOPs for internal processes.
  
6. New Business Tie-Ups & Growth:
   
• Identify and onboard new online marketplaces and B2B clients.
  
• Work on initiatives to increase product penetration and sales volumes through strategic partnerships.
  

Key Requirements:

• Education: Graduate/Post-Graduate in Business, Marketing, or related fields
  
• Experience: 3- 5 years in E-Commerce operations, preferably in FMCG or Consumer Goods
  
• Skills:
  
• Strong knowledge of e-commerce platforms and portal dashboards
  
• Hands-on experience in ad campaign management and SEO
  
• Excellent communication and analytical skills
  
• Proficiency in MS Excel, Google Analytics, and other tools
  
• Ability to handle multitasking and meet tight deadlines
  

Salary: As per industry standards

Working Days: 6 Days a Week (saturday is a half day)