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121 Manipal Hospital Whitefield Jobs
Associate - PEM
Manipal Hospital Whitefield
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Were looking for a dynamic and empathetic Associate - Patient Experience Management to join our team. In this pivotal role, youll be the first point of contact for our patients, ensuring a seamless and positive journey from arrival to departure. Youll primarily focus on reception duties, OPD billing, and patient care coordination , all while delivering exceptional customer support . If youre a compassionate individual with strong organizational skills and a passion for patient satisfaction, we encourage you to apply.
As an Associate - Patient Experience Management, your key responsibilities will include:
- Reception Front Desk Management:
- Warmly greet and welcome all patients and visitors, ensuring a positive first impression.
- Efficiently manage patient registration, appointments, and scheduling.
- Direct patients to the appropriate departments or services with clear instructions.
- Maintain a tidy and organized reception area.
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- OPD Billing Financial Coordination:
- Accurately process Out-Patient Department (OPD) billing and payments.
- Provide clear explanations of charges to patients and resolve billing inquiries.
- Maintain precise financial records and handle cash/card transactions securely.
-
- Patient Care Coordination:
- Act as a primary liaison between patients and various departments (doctors, nurses, diagnostic services).
- Assist patients with navigating the facility and understanding their care plans.
- Proactively address patient concerns and provide solutions in a timely and empathetic manner.
- Follow up with patients post-visit when necessary to ensure satisfaction.
-
- Customer Support Experience Enhancement:
- Deliver outstanding customer service, actively listening to patient feedback and needs.
- Handle patient inquiries and complaints with professionalism and a problem-solving approach.
- Identify opportunities to enhance the overall patient experience and contribute to service improvement initiatives.
- Maintain strict confidentiality of patient information.
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Employment Type: Full Time, Permanent
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based on 44 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Manipal Hospital Whitefield Benefits
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