MSF Trainer

Job Title: MSF Trainer
Location: Jaipur, Rajasthan
Department: Training / Learning & Development
Reports to: Operation Manager/ Regional Trainer

Job Purpose:
To ensure the effective delivery of Levi's brand, product, sales, and customer service training programs to store staff across Mainline Stores. The MSF Trainer will be responsible for developing retail staff competencies in areas of product knowledge, selling skills, grooming, customer interaction, and ensuring consistency in customer experience across all Levi's stores.

Key Responsibilities:

Training Delivery:

• Conduct induction programs for new store staff.
• Deliver training modules on:
• Levi's brand history and values
• Product knowledge (fits, fabrics, collections)
• Customer service excellence (greeting, need analysis, upselling, cross-selling)
• Selling skills & conversion techniques
• Grooming and code of conduct

In-store Coaching:

• Visit stores regularly to conduct on-floor coaching and observation.
• Identify performance gaps and provide feedback and training support.
• Conduct role-plays and mock sessions to simulate customer interactions.

Performance & Reporting:

• Track effectiveness of training through assessments, feedback, and performance improvement.
• Maintain training records and share weekly/monthly reports with HR and operations teams.
• Suggest improvements in training content and delivery based on ground-level feedback.

Coordination:

• Coordinate with Store Managers, Area Managers & Training team for training schedules.
• Support in product launches, seasonal training, and campaigns.
• Align training activities with Levi’s brand guidelines and operational goals.

Qualifications:

• Graduate in any discipline (preferably in Retail, Fashion, or Communication).
• Minimum 2-4 years of experience in retail training, preferably in fashion or lifestyle brands.
• Strong communication and presentation skills.
• Passion for fashion, retail, and customer service.
• Willingness to travel extensively across regions.

Key Competencies:

• Interpersonal and relationship-building skills
• Customer orientation
• Result-driven and performance-focused
• Adaptability and initiative
• Time management and reporting skills