Massil Technologies - MX Application Support Engineer (4-12 yrs)

About the Role :

We are seeking a highly skilled MX Application Support Engineer to provide expert-level support and troubleshooting for our Temenos MX-based digital banking applications.

This role requires a solid understanding of application lifecycle management, incident response, and client interaction across mobile and web channels.

You'll be responsible for maintaining uptime, diagnosing issues, and collaborating with cross-functional teams to resolve client-impacting bugs or performance bottlenecks.

Key Responsibilities :

- Provide L2/L3 production support for digital banking applications built on Temenos MX (Infinity).

- Handle incident management, including analysis, triaging, root cause identification, and resolution.

- Work closely with development, QA, DevOps, and infrastructure teams to resolve technical issues quickly.

- Manage user queries, system alerts, and performance anomalies through defined SLAs and ITIL practices.

- Monitor application health, system logs, and analytics dashboards to ensure proactive issue detection.

- Maintain and deploy configurations, updates, and patches in coordination with engineering.

- Troubleshoot integration issues with APIs, Core Banking Systems (T24/Transact), and third-party providers.

- Document solutions, known errors, SOPs, and RCA reports to maintain a robust knowledge base.

- Ensure business continuity by participating in DR (Disaster Recovery) tests and high-availability planning.

- Assist in release management and UAT support for minor and major deployments.

Required Technical Skills :

- Temenos Infinity MX / UXP platform - configuration, troubleshooting, and deployment

- Hands-on experience in web and mobile application support using Angular, Ionic, or React Native

- Good command of JavaScript/TypeScript, HTML/CSS, and browser dev tools for debugging UI issues

- Experience with REST APIs, JSON, and OAuth2 authentication flows

- Knowledge of CI/CD pipelines, Git repositories, Jenkins, or Azure DevOps

- Experience with database querying (Oracle/PostgreSQL/MSSQL) and log analysis (e.g. , Kibana, Splunk)

- Familiarity with Temenos T24 Core Banking (Transact) integrations is a strong plus

- Understanding of performance monitoring tools (AppDynamics, Dynatrace, Prometheus, etc.)

Nice to Have :

- Experience in Temenos Digital Banking Suite (Infinity MX, UX Builder, Connect)

- Exposure to cloud platforms (Azure, AWS, or GCP) and containerized environments (Docker/Kubernetes)

- Familiarity with ITIL processes, including incident, change, and problem management

- Experience with mobile-specific debugging (Android Studio, Xcode, Firebase, etc.)

- Understanding of banking domain workflows-Retail, Corporate, Payments, Loans, etc.

Key Attributes :

- Strong problem-solving skills and ability to troubleshoot complex issues under pressure

- Excellent written and verbal communication to interact with both technical and non-technical stakeholders

- Ability to document findings, maintain playbooks, and drive automation for repetitive tasks

- Customer-first mindset with a strong sense of ownership and accountability

Educational Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field

- Relevant certifications in ITIL, Temenos, or DevOps tools are an added advantage