Specialist - Knowledge Management

Company: Mercer

Description:
WeareseekingatalentedindividualtojoinourContentManagementteamatMarshMcLennan.ThisrolewillbebasedinMumbai.Thisisahybridrolethathasarequirementofworkingatleastthreedaysaweekintheoffice.

Specialist-KnowledgeManagement

Mercer has been providing investment services to clients for 45 years and is one of the fastest growing investment solutions entities globally with c.$320bn of assets under our implementation.

In June 2019, Mercer was ranked first by worldwide, outsourced assets under management by Pensions & Investments. Mercer was also ranked first in Outsourced Chief Investment Officer (OCIO) by global assets under management by CIO magazine, as of December 2018. Pensions & Investments also named Mercer first by global assets under advisement (AUA) as of June 2019.

We will count on you to

Seamlessly manage and continually update the centralized content databases/ repository end-to-end, working closely with the internal stakeholders for timely updates on a monthly and quarterly basis. The incumbent will be a collaborator, a great communicator who will work with fund experts, consultants, and the Business Development Team to ensure timely updates to the various PowerPoint decks and other collateral with the latest information, for the Delegated Solutions Europe business.

You will be the owner of the content database and further develop the data sourcing and management process to ensure timely updates for the business.

The candidate is expected to demonstrate experience in managing centralised content databases independently, preferably supporting international teams and in Financial Services; delivering up-to-date content and information and demonstrating a strong understanding of content management process. The candidate is also expected to understand cultural sensitivities in country and business needs of the operating companies to deliver high quality and latest content. You will be required to

Build knowledge and understanding of the Delegated Solutions and Private Markets business, service offerings and strategic priorities

Be the custodian of and manage centralised content databases, primarily PowerPoint decks and Word documents

Regularly carry out content management activities, including collecting and updating content

Ensure Routine/ cyclical updates of standardised material that is then disseminated to the business

Manage a combination of qualitative and quantitative inputs into content

Ensure a robust review mechanism is in place to get sign-offs from the stakeholders for all approved content

Develop and improve process to make updates more efficient and automate where possible

Liaise with multiple stakeholders and teams to keep timelines on track and escalate issues

Work closely with graphic designers to create optimal visuals and graphics in accordance with Mercer brand guidelines

Assist with the development of new templates, improved systems and processes for an efficient content management process

What you need to have

Postgraduate/ Graduate in Finance/ Commerce, Science, Technology, Engineering would be preferred. Other postgraduate degrees may also be considered

4 - 6 years of hands-on experience in a content management role preferably in a pre-sales/ business development/ sales support environment with exposure to content management collaboration tools like Seismic

Experience of working as a part of sales support or marketing teams for asset managers, investment banks or other BFSI companies preferred

Highly proficient in PowerPoint, Microsoft Word and Excel, with experience in automating data inputs

Very strong written and verbal communication required

Good project management and organisation skills, with ability to multi-task

Highly diligent with an eye for detail and exceptional customer service focus

Advanced business writing ability with outstanding grammar and proofreading/ editing skills

What makes you stand out

Experience on sales lifecycle and content management tools like Salesforce, Qvidian, SharePoint, Seismic etc. would be preferred

Demonstrated understanding of financial markets is preferred

Experience of directly dealing with senior internal stakeholders preferred

Strong analytical and problem-solving skills

Whyjoinourteam:

Wehelpyoubeyourbestthroughprofessionaldevelopmentopportunities,interestingworkandsupportiveleaders.

Wefosteravibrantandinclusiveculturewhereyoucanworkwithtalentedcolleaguestocreatenewsolutionsandhaveimpactforcolleagues,clientsandcommunities.

Ourscaleenablesustoprovidearangeofcareeropportunities,aswellasbenefitsandrewardstoenhanceyourwell-being.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.