Process Excellence Executive

MPS Limited is seeking a detail-oriented and process-driven Process Excellence for Dehradun Location

Process Excellence with strong experience in education publishing, including content development, composition, design, illustration, rights and permissions (R&P), and accessibility services. In this role, you will audit our existing workflows, identify inefficiencies, and design improved processes to enhance operational efficiency, reduce time-to-market, and drive business growth. You will collaborate closely with editorial, design, production, and technology teams to implement scalable, effective solutions across the organization.

Key Responsibilities:

• Conduct comprehensive audits of current workflows and processes across content development, composition, design, illustration, R&P, and accessibility services.
• Analyze end-to-end project lifecycles to identify gaps, bottlenecks, and redundancies.
• Design and implement revised, optimized processes to save time, reduce costs, and improve service quality.
• Collaborate cross-functionally with business, operations, technology, AI, and quality teams to align process improvements with organizational goals.
• Work closely with the AI team to evaluate, integrate, and enhance AI-driven tools and automations that improve productivity across workflows.
• Develop and document standard operating procedures (SOPs), best practices, and operational guidelines for improved process adherence.
• Evaluate existing tools and platforms; recommend and help implement new systems to enhance workflow management, automation, and collaboration.
• Track and analyze productivity and efficiency metrics to measure the success of new processes.
• Facilitate training sessions for teams to ensure smooth adoption of new workflows, tools, and AI-based solutions.
• Support automation initiatives for repetitive tasks wherever possible.

Qualifications:

• Bachelors degree in Industrial Engineering, Operations Management, Publishing, Information Systems, or a related field.
• 7+ years of experience in process improvement, operations, or production management, preferably within education publishing or content services.
• Strong understanding of workflows related to content development, composition (including XML workflows), design, illustration, rights and permissions, and accessibility standards (e.g., WCAG, EPUB accessibility).
• Expertise in conducting operational audits and creating actionable recommendations for efficiency improvement.
• Familiarity with publishing tools such as Adobe InDesign, InCopy, Illustrator, and XML editing platforms.
• Proficiency in project management and collaboration tools (e.g., Asana, Jira, Trello, Slack).
• Experience working with AI, automation, or technology teams to enhance productivity tools and workflows.
• Excellent analytical, critical thinking, and problem-solving skills.
• Strong communication skills with the ability to work across teams and influence change.

Preferred Qualifications:

• Experience in K-12, higher education, or professional education publishing services.
• Knowledge of Lean, Six Sigma, or Agile methodologies.
• Familiarity with AI-driven content management, proofing, or production tools.
• Familiarity with accessibility tools and standards for educational materials.
• Open to travel based on business needs.

Please share your updated CV at bhoomika.banerjee@mpslimited.com