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12 Muvi Jobs

Technical Support Engineer

2-6 years

Bhubaneswar

1 vacancy

Technical Support Engineer

Muvi

posted 3+ weeks ago

Job Role Insights

Flexible timing

Job Description

  • Understand the product thoroughly and accordingly respond to the customer (B2B) queries via email, live chat and our web-based ticketing system.
  • Work with the internal technical team to get answers to the technical questions.
  • Help our customers solve any technical issues that are preventing them from setting up / using our services. You ll be helping to solve different types of technical issues that are preventing customers from using our more advanced services (API s, Unique links and Widgets).
  • Build and maintain best practices and self-service guides enabling customers to solve their own issues.

Requirements:

  • 2-6 years of experience in technical support to software products (B2B SaaS product).
  • Excellent written and verbal communication skills.
  • Experience in Ticketing tools.
  • Well versed with handling client calls, chat and emails.
  • A sound understanding of web technologies (HTML/CSS, Networking) will be an added advantage. (Not mandatory)
  • Ability to communicate politely in all possible situations.
  • Should be able to handle high volume of emails.
  • Open to work in a 24/7 environment.
  • Experience and knowledge of Audio/Video Streaming will be a good advantage.

Employment Type: Full Time, Permanent

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What people at Muvi are saying

Technical Support Engineer salary at Muvi

reported by 1 employee with 10 years exp.
₹5 L/yr - ₹6.3 L/yr
14% more than the average Technical Support Engineer Salary in India
View more details

What Muvi employees are saying about work life

based on 32 employees
83%
96%
89%
75%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Muvi Benefits

Work From Home
Health Insurance
Cafeteria
Team Outings
Job Training
Soft Skill Training +6 more
View more benefits

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