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26 Nasscomm Jobs
Associate ( Platform )
Nasscomm
posted 3 weeks ago
Job Role Insights
Key skills for the job
Job Description
- Address platform-related queries and resolve minor tickets efficiently.
- Collaborate with relevant teams to address major issues requiring technical fixes.
- Monitor weekly ticket closures across L1 and L3 teams.
- Identify delays and escalate concerns to the internal support team.
- Conduct daily platform monitoring to detect performance issues, user flow inefficiencies, UI/UX improvements, and potential bugs proactively.
- Perform fortnightly/monthly reconciliation of assessment data between various systems.
- Verify data consistency to ensure learners meeting the criteria have appropriate records in place.
- Conduct data reconciliation between multiple stakeholders.
- Create, maintain, and version-control all related documents (DDD, Workflows, BRD/PRD, etc.).
- Secure necessary approvals for document finalization.
- Conduct regular meetings with technology partner to oversee integration and configuration timelines.
- Facilitate coordination among stakeholders to mitigate delays.
- Guide teams to ensure timely completion of relevant steps.
- Integrity & Accountability: Uphold transparency in all processes while taking ownership of tasks.
- Customer-Centric Approach: Prioritize user experience and satisfaction while addressing platform concerns.
- Continuous Improvement: Proactively identify inefficiencies and suggest improvements for optimal performance.
- Collaboration & Teamwork: Foster strong cross-functional relationships to drive seamless operations.
- Innovation & Adaptability: Embrace emerging technologies and adapt to evolving business needs.
- Bachelors/master s degree in computer science, IT, or a relevant field.
- Strong understanding of platform operations and support systems.
- Experience with data reconciliation and documentation management.
- Excellent problem-solving and communication skills.
- Ability to coordinate with multiple stakeholders effectively.
- Prior experience working in platform governance or quality assurance roles.
- Knowledge of UI/UX best practices and issue detection methodologies.
Employment Type: Full Time, Permanent
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