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67 Natobotics Jobs
Support Specialist
Natobotics
posted 1 week ago
Job Role Insights
Key skills for the job
Job Description
- Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
- Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
- Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
- Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
- Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
- Manage SLA-driven incident resolution and maintain support documentation
- Support data migrations, upgrades, and new release rollouts of Eagle components
- Engage in root cause analysis and implement preventive measures
- 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems
- Strong knowledge of portfolio management processes , NAV calculations , and financial instruments (equities, fixed income, derivatives)
- Prior work experience in Bank of America , BNY Mellon , or with asset managers using Eagle is highly preferred
- Proficient in SQL , ETL tools , and understanding of data architecture in financial environments
- Familiarity with upstream/downstream systems such as Bloomberg, Aladdin, or CRD is a plus
- Strong analytical skills and attention to detail
- Excellent communication skills in English (Arabic is a plus)
- Bachelor s degree in Computer Science, Finance, or related field
- ITIL Foundation or similar certification in service management
- Prior experience working in a banking or asset management firm in the GCC is a bonus
Employment Type: Full Time, Permanent
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