Technical Support Engineer - Troubleshooting (2-5 yrs)

Job Title : Technical Support Engineer

Location : Hyderabad

Work Mode : Hybrid Flexible

Shift Type : Rotational (3 Shifts)

Role Overview :

We are seeking a proactive and technically driven Technical Support Engineer to join our support team. This role is ideal for fresh graduates or professionals with up to 2 years of experience in technical support, consulting, or IT services. As part of our global support organization, you will assist customers with troubleshooting, diagnostics, and issue resolution across a range of Microsoft technologies.

Key Responsibilities :

- Provide high-quality technical support and consultation to customers via various communication channels.

- Analyze and resolve customer issues, demonstrating strong judgment and decision-making capabilities.

- Collaborate with internal teams to troubleshoot and resolve complex technical problems.

- Maintain case documentation, escalate issues when necessary, and ensure timely resolution in line with SLAs.

- Stay updated on relevant Microsoft technologies and continuously improve technical skills.

- Participate in team knowledge-sharing initiatives and contribute to support documentation.

Required Qualifications :

- Freshers or professionals with up to 2+ years of experience in technical support, technical consulting, or IT

infrastructure/services.

- OR a Bachelors degree in Computer Science, Information Technology, or a related field.

- Strong analytical thinking, troubleshooting, and problem-solving skills.

- Excellent communication skills with the ability to assist customers in a professional and empathetic manner.

Desirable Skills (Preferred but Not Mandatory) :

- Exposure to Microsoft Dynamics 365 CE or Power Platform.

- Familiarity with other Microsoft technologies such as :

- SQL Server

- IIS

- ADFS

- Exchange

- Visual Studio

- Prior experience as a Support Professional or IT Consultant is a strong advantage.

Language Requirements :

- English : Fluent in reading, writing, and speaking Required

- Mandarin (Optional) : Fluency in reading, writing, and speaking is a plus, especially for supporting customers in the APAC region