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30 Neev Group of Companies Jobs
High Touch Engineer & NCE L3
Neev Group of Companies
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Customer Support:
- Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies.
- Provide remote support and on-site assistance as required, ensuring timely issue resolution.
- Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows.
- Technical Expertise:
- Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics.
- Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities.
- Troubleshooting and Problem Resolution:
- Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time.
- Ability to use advanced Troubleshooting methodologies
- Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols).
- Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution.
- Provide technical troubleshooting and guidance during maintenance windows.
- Ability to work on interoperability scenarios
- Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions.
- Maintenance Window Support:
- Collaborate with clients and network operators to plan and execute maintenance windows effectively.
- Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.
- Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks.
- Ensure technical governance of the maintenance window to guarantee a successful outcome.
- Lead or contribute to Systems/Service recovery plans for potential failure scenarios.
- Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions.
- Work with TAC team to recreate the issue and drive towards root-cause analysis
- Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.
- Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions.
- Continuous Improvement:
- Proactively identify areas for improvement in network performance, reliability, and efficiency.
- Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities.
- Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities.
- Configuration Best Practices Audit:
- Perform regular audits of network configurations against Ciscos Design and Configuration recommendations.
- Ensure adherence to best practices and recommend adjustments to optimize network performance and security.
- Collaborate with network operators to implement recommended configuration enhancements.
- Automation Skills:
- Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency.
- Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks.
- Tool Proficiency:
- Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs.
- Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslogs,Data Correlation, etc.
- Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools.
- Soft Skills:
- Self-Leaner and a love for troubleshooting and getting under the hood.
- Team player who leads by helping others and being available when the client/team needs them
- Exhibit excellent verbal and written communication skills.
- Demonstrate the ability to stay calm and focused during outages and client escalations.
- Think on the feet to make quick and effective decisions under pressure.
- Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client.
- Build lasting trust and interpersonal relationships with all key stakeholders.
- Demonstrate the ability to address senior management at the client, partner, or Cisco.
- Documentation:
- Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities.
- Document automated solutions using scripts and playbooks for future reference.
- Customer Training:
- Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques.
- Cross-Functional Collaboration:
- Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement.
- Collaborate with Cisco TAC (Technical Assistance Center) for advanced issue resolution and contribute to the development of automated support tools.
- Bachelor s degree in Electronics and Communication, Computer science, Information Technology, or related field:
- A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies.
- Cisco Certifications:
- CCNP (Cisco Certified Network Professional):
- Demonstrates advanced knowledge and skills in Cisco networking.
- Validates the ability to plan, implement, verify, and troubleshoot complex network solutions.
- CCIE (Cisco Certified Internetwork Expert) Preferred
- A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies.
- Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures.
Employment Type: Full Time, Permanent
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