Netoyed - Senior Mac OS Support Engineer - Jamf Pro (5-8 yrs)

About Netoyed :

Netoyed is a CMMI Maturity Level 5 digital engineering company delivering advanced digital transformation and product development services across Australia, New Zealand, the US, and India. We build future-ready platforms, intelligent products, and resilient architectures for enterprises across telecom, healthcare, banking, and education.

Our teams comprise top-tier software engineers, automation specialists, and system architects dedicated to building and managing scalable, secure digital environments.

Role Overview :

We are looking for a Senior Mac Support Engineer with deep expertise in macOS systems engineering, endpoint automation, and enterprise device management using JAMF Pro. This is a software-centric role focused on building automated workflows, scripting custom policies, and integrating endpoint infrastructure into our broader IT automation framework.

The ideal candidate will have experience treating endpoint management as code, with an automation-first mindset, and the ability to integrate Apple ecosystems into a multi-OS enterprise environment.

Key Responsibilities :

- Architect, automate, and manage large-scale macOS deployments using JAMF Pro, scripting, and policy-based management.

- Build software-driven workflows to support provisioning, onboarding, compliance enforcement, patching, and telemetry collection.

- Write and maintain custom scripts (Bash, Python, PowerShell, etc.) to automate device configuration, policy enforcement, and system health checks.

- Lead Tier 2/3 support for macOS, focusing on root-cause analysis, configuration management, and remediation at scale.

- Design and enforce security baselines for Apple endpoints, including encryption (FileVault), EDR integration (e.g., SentinelOne), firewall rules, and compliance frameworks.

- Develop and maintain version-controlled infrastructure for Mac endpoint automation (e.g., via Git, CI/CD pipelines for scripts/policies).

- Collaborate with cross-platform engineers to integrate macOS support into enterprise device management platforms.

- Monitor device health and telemetry using data from JAMF, SentinelOne, and other endpoint monitoring tools; generate actionable insights.

Required Skills & Qualifications :

- 5+ years of experience in macOS support and automation in enterprise environments.

- Advanced proficiency in JAMF Pro (policies, smart groups, configuration profiles, patch policies, zero-touch deployment).

- Strong scripting skills in Bash, Shell, Python, or PowerShell to automate system tasks.

- Experience with modern endpoint security platforms (e.g., SentinelOne, CrowdStrike, Carbon Black).

- Deep understanding of macOS internals, device security, and policy enforcement mechanisms.

- Knowledge of CI/CD tools, Git workflows, and version-controlled infrastructure (desired).

- Familiarity with REST APIs for JAMF or MDM systems and experience integrating with ITSM tools (e.g., ServiceNow).

- Bonus: Working knowledge of Windows device automation and cross-platform MDM solutions (e.g., Intune, Kandji, Mosyle).

Preferred Certifications :

- JAMF 200/300/400 Certification

- Apple Certified IT Professional (ACiT / ACSP)

- CompTIA Security+ or similar