Urgent Hiring || Wipro || CSR || HRO Process

NIIT Limited is hiring for its MNC client

Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- HRO

• Customer Service through calls.
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
• Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls.
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation &follow-up
• Identify, share and support operational improvements

Required Experience

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist

Education:

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

We Offer You:

• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day workweek
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work

* Insurance benefits

Salary: 3.08LPA- 3.25 LPA

LOCATION Gurgaon

Interested candidates, please apply directly or share your resumes on :

Gurjyot.9.Kaur@niitmts.com