Executive/Assistant Operations Manager - Facility (3-5 yrs)

Assistant Operations Manager

Assistant Operations Manager(Facility), Mumbai

Role Overview:

The Site/Operation IC will be responsible for overseeing facility operations, ensuring service excellence, managing resources, and maintaining client satisfaction at assigned sites. The role demands strong leadership, problem-solving skills, and operational expertise to drive efficiency and compliance.

Key Responsibilities:

Operational Management:

- Lead new site mobilization and ensure smooth transitions.

- Deploy and manage manpower, addressing shortages effectively.

- Monitor attendance, collect inputs, and oversee wage disbursement.

- Maintain on-time, in-full (OTIF) delivery as per SLA/SLC agreements.

- Oversee waste elimination and material supply from stores to sites.

- Ensure standardization of operational processes across sites.

Client & Compliance Management:

- Track client satisfaction, manage complaints, and implement improvements.

- Conduct regular site inspections and performance audits.

- Attend inspections and audits to ensure regulatory compliance.

- Manage crisis situations and special orders efficiently.

- Handle site-level profitability and cost optimization.

- Develop contingency plans (BCP) for sites to ensure uninterrupted operations.

People & Resource Management:

- Coordinate with HR, Finance, Legal, and other departments for smooth site operations.

- Address staff welfare and handle disciplinary issues.

- Plan and execute training programs based on site needs.

- Ensure retention and redeployment of outplaced staff.

- Oversee resource allocation and ensure adequate staffing.

Reporting & Documentation:

- Prepare site assessment reports and performance metrics.

- Maintain MIS-based reporting for senior management.

- Ensure proper documentation, reporting, and escalation of critical issues.

Desired Candidate Profile:

- Educational Qualification: Preferably relevant industry experience.

- Experience: 3-5 years in facility management, or operations.

- Strong leadership, problem-solving, and crisis management skills.

- Excellent communication and client-handling capabilities.

Company Overview:

We are a leading security and facility services provider, operating across 14 branches with a 400 crore turnover, managing services like housekeeping, engineering, catering, security, and more.